Key Responsibilities

1.  Leading & Coaching the Care Partner Team

·        Act as the daily lead for the Care Partner team while working directly alongside them.

·        Be a visible, engaged role model for compassionate, personalised care.

·        Conduct daily huddles to clarify priorities, risks and expectations.

·        Foster teamwork, accountability, positivity and CHG values.

2.  Hands-On Care Delivery (“In the Numbers”)

·        Work fully in the numbers, delivering personal care, emotional support and daily living assistance to residents.

·        Support mobility, nutrition, continence care, engagement and wellbeing.

·        Ensure all care is delivered within defined remits:

o    care plans

o    risk assessments

o    therapy goals

o    MCA decisions

o    Deprivation of Liberty Safeguards (DoLS)

o    Court of Protection orders

·        Escalate any conflict between practice and authorised restrictions immediately.

3.  Coaching, Capability & Professional Growth

·        Provide on-the-floor coaching and feedback to Care Partners.

·        Identify training needs and escalate appropriately.

·        Reinforce CHG frameworks (“Our Culture, Our Care”, “Our Practice, Our Progress”

etc.).

·        Support the induction and support of new colleagues.

4.  “See It, Own It, Fix It” Culture

·        Champion a see it, own it, fix it approach across all aspects of practice.

·        Ensure issues are resolved promptly or escalated without delay.

·        Promote responsibility, responsiveness and problem-solving.

5.  Medication Management

·        Administer medication safely and competently in line with CHG policy.

·        Support ordering, stock control, storage and disposal.

·        Escalate discrepancies or errors immediately.

6.  Family Liaison & Partnership

·        Build strong, respectful relationships with families and key people.

·        Provide clear communication and reassurance.

·        Ensure family involvement is welcomed and integrated into care planning where appropriate.

7.  Documentation & Nourish Excellence

·        Ensure care plans, risk assessments and daily notes are robust and always up to date.

·        Record care to a high standard in Nourish.

·        Sample Nourish entries from the team each shift and provide feedback.

·        Maintain inspection-ready documentation at all times.

8.  Shift Leadership, Handover & Allocations

·        Complete allocations of staff and breaks etc. in Nourish before each shift begins.

·        Lead structured handovers with clear communication of needs, risks and wellbeing priorities.

·        Complete the Team Coach handover in Nourish.

·        Ensure all team members fully understand their role and responsibilities.

9.  “Our Suite” HR Responsibilities

·        Deliver Our Return, Our Readiness meetings for Care Partners.

·        Complete all relevant “Our Suite” conversations as required.

·        Identify colleagues requiring additional support or development.

10.  Sampling Checks & Daily Quality Assurance

·        Sample bedrooms once signed off in Nourish to check:

o    cleanliness

o    presentation

o    dignity

o    comfort

o    personalisation

·        Conduct walkarounds to monitor practice, environment and safety.

·        Provide real-time coaching where standards fall short.

11.  Safeguarding & Immediate Escalation

·        Maintain vigilance for safeguarding or wellbeing concerns.

·        Escalate concerns immediately to the appropriate senior colleague.

·        Ensure Care Partners understand and fulfil safeguarding responsibilities.

12.  Partnership with Key Internal Roles

·        Work collaboratively with:

o    Culture & Engagement Lead – coaching, wellbeing and culture

o    Therapy Partner – embedding therapy goals in daily routines

o    Home Operations Manager – operational oversight and structure

o    Clinical Excellence Leads – clinical guidance, escalation and MDT alignment

·        Ensure clear communication across shifts and departments.

13.  Daily Rhythm, Wellbeing & Engagement

·        Support a personalised, non-institutional daily rhythm.

·        Promote wellbeing, independence, comfort and purposeful activity.

·        Reinforce therapy-led routines and goals.

14.  Dependency & Risk Awareness

·        Identify changes in dependency, behaviour or risk.

·        Adjust allocations or escalate concerns promptly.

·        Ensure clear communication of risk across shifts.

15.  Workforce Support & Psychological Safety

·        Support team morale, confidence and emotional resilience.

·        Foster a safe environment where staff can ask questions or raise concerns.

·        Escalate colleague distress, fatigue or wellbeing concerns promptly.

16.  Quality Assurance, Audits & Inspection Preparation

·        Support inspection readiness through strong practice consistency.

·        Address audit findings quickly or escalate for oversight.

·        Ensure team members feel confident discussing their daily practice with inspectors.

17.  Rota & On-Call Responsibilities

·        Support rota management in Sona as needed.

·        Participate in on-call duties as directed, responding professionally to queries or concerns.

18.  Agency Induction & Oversight

·        Ensure agency staff inductions are completed in Nourish at the start of each shift.

·        Confirm agency colleagues understand residents’ needs, risks and routines.

·        Escalate any concerns regarding agency practice immediately.

19.  Additional Responsibilities

·        Undertake additional duties as directed by the Senior Leadership Team.

·        Support improvement and innovation initiatives across the home.

Key Relationships

·        Culture & Engagement Manager

·        Care Partner Team

·        Clinical Excellence Leads

·        Therapy Partner

·        Home Operations Manager

·        Residents & Families

·        Quality & Safeguarding Teams

·        Wellbeing Teams

·        Agency staff

Skills & Attributes

·        Warm, confident and supportive leader with strong coaching ability.

·        Skilled in hands-on care delivery and safe practice.

·        Excellent communicator with strong emotional intelligence.

·        High digital confidence (Nourish, Sona).

·        Strong awareness of risk, safety, safeguarding and escalation routes.

·        Highly organised, calm and consistent under pressure.

·        Values-driven, detail-focused and proactive.