Employee Experience Manager
Constantia Healthcare Group (CHG) is a values-driven organisation committed to providing a supportive and high-quality journey for every colleague. We are dedicated to delivering on our ambition of having a highly skilled, well-prepared, and values-led workforce, firmly aligned to our ethos: "Where People Matter".
About the role
The Employee Experience Manager ensures every colleague experiences a strong, supportive journey from induction through to development. Acting as an extension of the Chief People Officer, this role monitors progress, ensures high-quality induction, reduces early attrition, and enables qualification achievement. The role strengthens organisational capability by ensuring colleagues receive the right support, development, and professional guidance at the right time.
What you will need
Required criteria
- Experience managing the full colleague journey from pre-employment through to retention, including induction and "settling-in" checks.
- Experience managing Apprenticeship Government Accounts and enrolling colleagues onto NVQ pathways (Levels 2-5).
- Competency and ability to deliver face-to-face or virtual training (e.g., Fire Safety, First Aid, Safeguarding, Values).
- Experience overseeing Learning Management Systems (e.g., YourHippo) and maintaining high compliance standards.
- Ability to produce workforce intelligence reports (training compliance, NVQ engagement, retention themes).
Desired criteria
- Experience working in a Group role across multiple services.
- Knowledge of CQC regulatory evidence frameworks regarding training and competence.
- Experience rolling out Competency Assessment Frameworks.
- Proven track record of improving early retention rates.
- Experience with succession planning and identifying career progression pathways.
Professional skills you’ll need for this job opportunity
Inspiring Others
Communication
Constantia Healthcare Group
Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.
Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.
Constantia Care’s culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritizing each client's independence and well-being. This is achieved by fostering an environment of trust and open communication with clients, their families, and staff. The company invests heavily in its caregivers, providing ongoing training and 24/7 support. This commitment to making lives better—for both those they care for and those who provide the care—shapes every interaction and ensures a high standard of service.
Our benefits
Constantia Care provides caregivers with a comprehensive benefits package focused on both professional growth and personal well-being. They offer competitive pay based on the real living wage and continuous professional development through training. Staff are supported by a 24/7 helpline, free counselling, and mental health resources. Additional benefits include a special birthday treat, a paid day off for volunteering, exclusive employee discounts, and a workplace pension scheme. These perks reflect the company's commitment to valuing its team as much as its clients.
Vacation, Paid time off
Competitive salary
Employee Recognition Scheme
Culture of recognition
Employee Experience Manager
Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.