Food & Beverage Assistant
Join our fabulous team at The Fleet Hotel as Food & Beverage Assistant .
The Food & Beverage Assistant is an important position working as a part of the Team.
We are offering early starting times, this role would be perfect for those who are early risers. Shifts may commence at 6am some mornings.
About The Fleet
The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.
Job Purpose:
To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.
Food & Beverage Key Duties and Responsibilities:
Assist in creating a warm and welcoming environment for our guests
Ensure that guests are seated and provided with menus promptly
Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
Ensure the restaurant areas are clean and well presented at all times and assist with cleaning duties as and when required
Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
Assist in the set up and preparation, and provide service duties for functions as required
Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
Ensure that all front of house and guest areas are well maintained at all times
Any other duties as directed by the Operations Manager, Duty Manager, Food & Beverage Supervisor or other member of the management team
About the role
Key Requirements for the role:
· Experience of working in a similar role and/or environment (preferably in a 4 star setting within the hotel, leisure or hospitality industry would be a distinct advantage)
· Basic Food Hygiene knowledge (desirable)
· Accurate and efficient cash handling skills
· High standard of personal presentation
· Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people
· Passion for delivering exceptional guest service
· Courteous and pleasant attitude towards guests and colleagues
· Good attention to detail
· Positive and flexible approach to work (weekend and evening work will be required)
· Proof of eligibility to work in Ireland
Perks and Benefits of working at The Fleet Hotel
• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days
About Windward Management
The Fleet Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join Us Today as an Food & Beverage Assistant!
Food & Beverage Assistant
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.