Guest Relations Manager
Do you want to join a certified Great Place to Work? With over 90% of our Team saying they are proud to work at Harvey's Point, we pride ourselves on being an employer of choice.
Join our award-winning team at Harvey's Point Hotel as Guest Relations Manager. This is an important position working closely with the General Manager to ensure the exceptional delivery of high quality food and service to our guests.
About Harvey’s Point
Harvey’s Point is a 4 star luxury Donegal hotel set in the idyllic surroundings of Lough Eske with the Bluestack mountains in the background.
The hotel has been at the forefront of the luxury hotel scene for over 30 years and comprises of 101 beautiful bedrooms offering breathtaking scenery at every turn.
Role and Responsibilities:
Deliver consistent excellence in guest service, operational efficiency, and team leadership.
Oversee the daily management and performance of the Guest Relations Team, including staffing, training, and development.
Act as the primary point of contact for booking agents, performers, and artists involved in cabaret shows and concerts.
Maintain seamless communication between departments to support smooth hotel and event operations.
Uphold the hotel’s service standards, values, and brand expectations at all times.
Ensure all guest touchpoints are consistently presented to a high standard.
Coordinate guest arrivals, VIP treatments, special requests, and event-related requirements.
Support the smooth running of all operational departments as acting Duty Manager when scheduled.
Ensure compliance with hotel policies, cash-handling procedures, and operational checklists.
About the role
Candidate Requirements:
3+ years’ experience in a Guest Relations role within a 4–5 star hotel.
Proven ability to lead teams, manage rotas, and deliver exceptional guest service.
Strong problem-solving skills with experience handling VIP guests and escalated issues.
Confident communicator with excellent organisational and multitasking abilities.
Experience supporting events or working with performers/entertainment partners.
Creative flair for seasonal décor and guest engagement activities.
Professional appearance, strong attention to detail, and commitment to service standards.
Flexible availability, including evenings, weekends, and seasonal peak periods.
Perks and Benefits of working at Harvey's Point Hotel
Excellent rate of pay
Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days
Employee referral programme
Learning and Development opportunities
Opportunity to progress within the Windward Group
Windward Group Hotel discounts
Employee Assistance Programme
Digital Wellness Programme
Discounted health care plan
Birthday card and gift
Meals on duty
Social events
Gift for parents of newborn babies
PRSA pension scheme
About Windward Management
Harvey's Point Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join Us Today as Guest Relations Manager!
Windward Management
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Guest Relations Manager
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.