5* Hotel Concierge
As a Concierge at The Fitzwilliam Hotel, you are often the first and last point of contact for our guests. You will deliver a signature Fitzwilliam welcome that prioritises warmth, attentiveness and a flawless guest experience from the moment of arrival through to departure, while supporting the smooth operation of the lobby and guest services.
Key Duties & Responsibilities
Guest Service
Maintain a professional, friendly presence at the hotel entrance and lobby at all times.
Greet guests warmly, offering personalised assistance with check-in, luggage and orientation.
Provide expert recommendations on Dublin’s cultural attractions, dining, shopping, entertainment and hidden gems.
Arrange reservations, tickets, transport and special requests with efficiency and discretion.
Anticipate guest needs and preferences, delivering thoughtful touches that enhance their stay.
Assist with guest transportation as required.
Offer clear information on local amenities such as transport hubs. pharmacies and emergency services.
Assist with valet parking of guest vehicles when required.
Teamwork & Communication
Liaise with other departments to fulfil guest requests promptly and professionally.
Stay fully informed about hotel facilities, menu updates, promotions, corporate events and new product introductions to confidently answer guest queries.
Communicate guest preferences and feedback to relevant teams to support personalised service.
Support the wider Guest Services team during peak times or special events.
Support other areas of the hotel when needed to ensure uninterrupted guest service.
Safety & Presentation
Monitor and maintain the security of the lobby and entrance area.
Safely store and manage guest luggage, keeping accurate records and ensuring secure handling.
Ensure the entrance and lobby remain clean, tidy and selcoming; carry out light cleaning tasks when needed.
Maintain impeccable personal grooming and presentation standards.
Follow all fire safety and health & safety procedures.
About the role
The ideal candidate:
Holds a full, valid, clean driving license.
Has strong knowledge of Dublin’s attractions, transport options and cultural highlights.
Demonstrates flexibility in work schedule to support uninterrupted guest service.
Possesses excellent communication and interpersonal skills.
Ideally has previous experience in a luxury hospitality or, at a minimum, customer-facing role.
Is physically capable of standing for extended periods and assisting with luggage handling.
Is proactive, reliable and committed to delivering exceptional guest experiences.
What you will need
Required criteria
- Ability to work on a fully flexible schedule
- Full driving licence
- Customer service experience
- Good knowledge of Dublin
Desired criteria
- Luxury hospitality experience
Professional skills you’ll need for this job opportunity
Exceptional Customer Service Skills
Fitzwilliam
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service—and we’re always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin’s most distinctive hospitality venues.
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
At the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.
Our benefits
At the Fitzwilliam Hotel Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.
Vacation, Paid time off
Flexible schedule
Employee development programs
Tuition reimbursement
Cycle to work
Referral bonus
Competitive salary
Preferential room rates
Family and friends rates
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Employee Assistance Scheme
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
Annual performance review
Culture of recognition
Progression opportunities
Access to Health & Wellbeing app
Bereavement leave
Long service awards
Staff celebration events
Company employee App
5* Hotel Concierge
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service—and we’re always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin’s most distinctive hospitality venues.