General Manager

Roles and Responsibilities:

·        Work effectively to achieve and sustain the optimal level and quality of sales

·        Develop sales opportunities to maximise opportunities for the range of products

·        Dynamically and professionally meet sales volumes and achieve generate exemplary levels of customer satisfaction

·        Ensure the team continuously deliver the highest level of customer satisfaction to every customer

·        Ensure agreed profitability targets are met through the optimisation of sales opportunities combined with appropriate control of costs and expenditure

·        To ensure expert and prompt advice is being provided to new and existing customers regarding the various finance and insurance products that are available with the sale of their new car

·        Organise departmental forecasts and reports in a clear and timely manner

·        Monitor department performance against budget, identify any shortfall and implement plans to improve the performance

·        Work with the Retailer to adhere and improve KPIs and CSI

·        Adhere to FCA compliance

·        A Health and Safety mindset

·        Champion the core values and culture of Donnelly Group

·        Ensure the dealership is compliant with Honda’s Franchise Standards at all times

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

The Person:

·        At least 2 years previous sales management experience within the motor industry is essential

·        Knowledge of trade in values, costing and presenting deals is essential

·        Must have a proven track record in high level sales and customer satisfaction

 ·        Must possess strong managerial and communication skills

·        Must be organised, administratively competent and dedicated to achieving results.

·        Ability to work under pressure

·        Be able to work independently and also as part of a team

·        Should have a working knowledge of Microsoft Office packages (Outlook, Word, Excel)

·        Experience of Kerridge is desirable or another CRM software package

·        A full driving licence is essential for the position

·        The ability to train, coach and motivate the Service team to develop them to their full potential

·        Proactively drive continuous improvements to processes to ensure an exceptional level of customer service is always delivered.

·        Confident in handling and resolving customer issues, dealing personally with any escalations

·        Outstanding interpersonal, organisational and communication skills

·        Innovative individual, willing to explore new methods of driving performance

This is an exciting opportunity to join a thriving department combined with your skills and experience and our support and development opportunities, you’ll have everything you need to drive your career forward.

In return, we will provide you with the following competitive package:

·        Industry leading salary

·        Pension provision

·        Life insurance cover

·        Company health & wellbeing package which includes membership of Kingsbridge Hospital Diamond Club

·        Access to Group Plan at Health Shield

·        Access to discounted Medical Plan with AXA

·        30 days annual leave

·        Company car

__________________________________________________
Donnelly Group is an equal opportunities employer