Clinical Lead - Paramedic
Clinical Lead - Paramedic
We are seeking an experienced and qualified Clinical Lead - Paramedic to join our medical assistance company. This role will support the smooth flow of medical cases, ensuring the highest standards of care, risk assessment, and governance, while working closely with coordinators, nurses, and doctors. Reporting to the Clinical Operations Director, you will be a vital part of our operations, offering clinical guidance and support for complex medical cases and repatriation planning.
Key Qualifications & Experience:
Essential:
Qualified Paramedic (e.g., Diploma of Paramedical Science or equivalent)
5 years of experience in pre-hospital or emergency care settings
Valid paramedic registration and certification
Willingness to maintain ongoing paramedic registration
Desirable:
Experience in medical assistance or emergency call centres
Knowledge of international healthcare systems and medical evacuation
Expertise in risk mitigation and health risk assessment in challenging environments
Current studies in Global Health & Conflict or similar field
Skills & Competencies:
Strong clinical assessment and triage skills
Excellent communication and interpersonal skills
Ability to work effectively in fast-paced environments
Critical thinking and problem-solving abilities
Proficiency in medical terminology and clinical documentation
Adaptability, teamwork, and a patient-centred approach
Why Join Us?
Shape the paramedic function within a dynamic, evolving organisation
Opportunities for professional growth and development
A supportive work environment with a focus on global health, conflict, and catastrophe response
This role provides an exciting opportunity to make a significant impact on the quality of care provided, supporting vulnerable individuals and managing complex cases globally.
Apply now to be part of our dedicated team, where you will contribute to shaping best practices and driving innovation in clinical operations!
About the role
Key Responsibilities include but are not limited to:
Triage & Risk Assessment: Prioritize and assess incoming medical cases through calls, emails, and other communication channels, using your clinical judgment and risk assessment tools.
Clinical Guidance: Provide professional medical advice and support, following paramedic practice protocols and clinical governance guidelines.
Case Management Support: Collect detailed medical and situational information to assist in case management, ensuring accurate and timely communication between teams and clients.
Vulnerable Customer Support: Assess complex and vulnerable medical cases, ensuring the appropriate care pathways and internal processes are followed.
Repatriation Planning: Participate in medical repatriations, including air ambulance and flight coordination, to ensure safe and effective transport of patients.
Consultancy & Training: Contribute clinical insights for consultancy projects and provide training to non-clinical coordinators to improve call handling and case assessment.
Collaboration & Documentation: Work collaboratively with clinical and customer teams, maintaining accurate records of all medical interactions and assessments in line with company policies.
Learning & Development: Engage in continuous professional development and contribute to the training of others, fostering a strong paramedic pathway within the company.
What you will need
Required criteria
- Valid professional registration/certification as a Paramedic
- Minimum of 5 years of experience in pre-hospital or emergency care settings.
Desired criteria
- Knowledge of international healthcare systems, and medical evacuation processes.
- Experience in a medical assistance, emergency call centre, or similar corporate environment.
Healix
All around the world, Healix safeguards people's health and wellbeing.
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Our benefits
Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Opportunity to travel
Casual dress
Cycle to work
Free work laptop
Referral bonus
Open office
Competitive salary
Life insurance
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Hybrid Working
Clinical Lead - Paramedic
All around the world, Healix safeguards people's health and wellbeing.
