Concierge
Join our team at Galgorm Collection Resort where you’ll be part of delivering unforgettable experiences at Northern Ireland’s premier luxury retreat. Nestled in 380 acres of scenic parkland along the River Maine, we pride ourselves on offering world-class spa, dining, and hospitality.
Be part of our commitment to excellence, relaxation, and warm Irish hospitality, creating truly memorable moments for our guests.Our restaurants and event suites are busy, fast-paced environments.
As Concierge your role is of the utmost importance as you are the first and last point of contact for our guests arriving and leaving the Resort. We are looking for someone with a friendly, welcoming attitude who will be focused on delivering outstanding customer service, every time.
This role will require you to perform a number of different tasks ranging from, helping with guest luggage, directing and transferring guests as well as offering recommendations for dining and other activities so you must ensure your knowledge of the resort and surrounding area is continually up to date.
We have a number of guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins, Cottage Suites, and Private Residencies set in the grounds so if you thrive in a fast-paced environment and enjoy meeting new people every day then this could be the role for you!
About the role
The main responsibilities for this position include but are not limited to;
Offering an outstanding level of consistent, friendly, and efficient customer care to all guests and visitors to the Resort.
Acting as an ambassador for the Resort and displaying a commitment to enhancing the customer experience.
Aiding guests and visitors in various ways such as assisting with luggage, providing directions & information, and any other activities on a given day.
Responding to requests for assistance via our internal system HotSOS.
The Person:
Applicants must:
Have a keen interest in delivering exceptional customer service.
A full clean driving license is essential to meet the requirements of the role.
Have strong interpersonal and communication skills.
Hold adequate IT skills & preferably previous experience using service software.
Have strong teamwork skills.
Have the ability to prioritize their time and the importance of various tasks.
Possess sound knowledge of the Resort & local area.
Display a flexible work approach.
Desirable;
Have previously worked in a Concierge position in the Hospitality sector.
Have previously worked in a customer service role.
Have previous experience in the hospitality sector.
Hold a PSV License.
Perks of the job!!
We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details available in our Job Applicants Privacy Policy available on request from our HR department, please contact hr@galgorm.com
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
What you will need
Required criteria
- A full clean driving license is essential to meet the requirements of the role
- Have a keen interest in delivering exceptional customer service
- Have strong interpersonal and communication skills
- Hold adequate IT skills & preferably previous experience using service software
- Have strong teamwork skills
- Have the ability to prioritize their time and the importance of various tasks
- Possess sound knowledge of the Resort & local area
- Display a flexible work approach
Desired criteria
- Have previously worked in a Concierge position in the Hospitality sector
- Have previously worked in a customer service role
- Have previous experience in the hospitality sector.
- Hold a PSV License
Galgorm Collection
Galgorm Collection Resort, Northern Ireland’s premier luxury retreat. Set amidst 380 acres of lush parkland along the River Maine, this award-winning resort offers a world-class Thermal Spa Village, exceptional dining, and 125 stylish rooms and suites. With a choice of three renowned restaurants, riverside hot tubs, and elegant wedding venues, Galgorm blends modern indulgence with timeless charm, creating the ultimate escape for relaxation, romance, and adventure.
Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.
Roe Valley Resort A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts. Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort. Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer. 118 guest rooms and luxury suites 2 Self Catering Houses - The Lodge and The Cottage 18 hole parkland golf course and driving range Elemis spa perfect for a relaxing spa break Two award-winning restaurants and bars Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails Beautifully restored 18th century buildings One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway Where modern luxury meets traditional Irish charm and hospitality.
Galgorm Collection Resort A luxurious retreat in the heart of Northern Ireland’s countryside. Nestled in 380 acres of lush parkland along the River Maine, just 30 minutes from Belfast, Galgorm Collection Resort is Northern Ireland’s premier luxury resort, offering a blend of traditional elegance and modern indulgence. Whether you’re seeking a romantic getaway, a relaxing spa retreat, a world-class golfing experience, or a business escape in a serene setting, Galgorm provides an unparalleled experience with exceptional service, award-winning facilities, and breathtaking scenery. • 125 elegantly designed guest rooms and suites • Exclusive self-catering lodges, cottages, and shepherd huts • Award-winning Thermal Spa Village, the largest in Ireland • Signature treatments featuring Aromatherapy Associates and Gaia Skincare • Three acclaimed restaurants offering gourmet and casual dining • Chic cocktail and whiskey bars with extensive selections • Championship golf course nearby, with bespoke golf packages • Riverside hot tubs, saunas, and hydrotherapy pools • Luxurious wedding and event venues with scenic backdrops • Perfect base for exploring the Causeway Coast and Glens of Antrim Where world-class relaxation meets authentic Irish hospitality.
Our benefits
Join us, and embark on a fulfilling journey, not just as an employee but as a cherished member of the Galgorm Collection family.
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Open office
Competitive salary
Preferential room rates
Family and friends rates
Discount on spa treatments or products
Discount in gift shop
Free meals during shifts
Free parking or Discounted parking
Social Opportunities
Employee Recognition Scheme
Concierge
Galgorm Collection Resort, Northern Ireland’s premier luxury retreat. Set amidst 380 acres of lush parkland along the River Maine, this award-winning resort offers a world-class Thermal Spa Village, exceptional dining, and 125 stylish rooms and suites. With a choice of three renowned restaurants, riverside hot tubs, and elegant wedding venues, Galgorm blends modern indulgence with timeless charm, creating the ultimate escape for relaxation, romance, and adventure.
Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.
