Night Porter
The Hotel:
Aspect Hotel Dublin Park West is situated within the award-winning Park West Business Campus, near the city and all the major road networks. Access to and from the hotel is effortless and well located within just four miles West of Dublin City Centre. Access to the city is made easy by the local commuter train which takes just 8 minutes and there is also a regular bus service from outside the hotel. It’s the ideal spot for people travelling for business or leisure, offering 141 guest bedrooms and serviced apartments as well as excellent conference facilities. We offer warm and friendly service to all our guests and strive to create a work environment of trust, professionalism, collaboration and camaraderie.
The Role
We are looking for someone who is friendly, helpful and empathetic to the core. If this is you, then this position is a perfect match. The Night Porter is a varied role which takes into account all the departments within the hotel and is the main port of call for customers. You will be covering a total number of 141 guest rooms. This includes greetings, sales, switchboard operations, billing and general queries/complaints. This role is crucial for the everyday running of the hotel as it provides the link between all departments. The successful candidate will have at least 1-2 years hotel reception experience and must have excellent communication and presentation skills. Must be a team player with the ability to multi task and have a fine eye for detail. Previous experience with Hotsoft is desirable.
About the role
What’s involved in the role:
Greeting guests in a warm, friendly manner
Checking guests in and out with efficiency and courtesy
Answering switchboard and telephone in a friendly, professional manner and transfer calls
Taking reservations correctly, noting any special requests
Providing night service from the bar and restaurant if required
Setting up and preparing for meeting and events
Deal with any guest complaints, queries and suggestions quickly and efficiently
Maintaining night procedures in relation to security, customer care, health & safety and fire safety
A person who may be suited to this role will have:
Previous hotel experience in a front of house role
Previous experience in a night working role
Enthusiasm and friendliness in abundance
Why work with us?
We are a small team that promote working together as a team. We believe in promoting from within. We encourage learning and development and offer a wide range of courses through our online learning platform Eureka. We are also very flexible if people want further education. We are not a wedding/function hotel so late hours are not the norm. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required and can offer those services as part of PREM Group.
What you will need
Required criteria
- Previous hotel experience in a front of house role
- Previous experience in a night working role
PREM Group
PREM Group is a leading hospitality management company operating across Europe, specializing in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Our benefits
PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success. Just some of the benefits of working with us: Great Place to Work Accredited Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024 Awarded ‘Best Workplace in Ireland 2024’ Awarded ‘Best Workplace for Women in Ireland 2024’ Awarded 'Best Workplace for Health & Wellbeing 2024' Awarded ‘Outstanding Employer’ by Failte Ireland Shared accommodation available if required Excellent working environment Learning & development opportunities Career progression opportunities Competitive salary Staff uniform Employee discount rates as well as friends and family rates Breakfast, lunch and dinner options provided Newly refurbished staff canteen Annual housekeeping awards including overall employee of the year and quarter year Summer and Christmas party Flexible working hours Excellent hotel staff rates across Ireland, UK & Continental Europe Employee assistance programme Discounted health Insurance Free car parking
Health insurance
Flexible schedule
Employee discounts
Competitive salary
Long service recognition
Culture of recognition
On the job learning
Progression opportunities
Long service awards
Staff celebration events
Night Porter
PREM Group is a leading hospitality management company operating across Europe, specializing in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.
