Hotel Receptionist
Hotel ReceptionistLocation: Galgorm Collection Resort
Join the team at Galgorm Collection Resort, home to luxury suites, deluxe rooms, riverside cabins, and cottage suites set within stunning grounds. With a variety of award-winning restaurants and Ireland’s first Thermal Village & Spa, we offer a truly unique experience for our guests.
We are seeking a welcoming and customer-focused Hotel Receptionist to be the first point of contact for our guests. You will manage check-ins and check-outs, operate the main switchboard, and provide expert knowledge about the Resort and the local area.
Key Responsibilities:
Handle guest queries via phone, post, online, and in person.
Maintain a strong knowledge of Galgorm Collection services to assist with bookings and inquiries.
Identify and maximize sales opportunities.
Follow reception procedures and complete daily administrative tasks.
Adhere to health and safety guidelines to ensure a secure environment for guests and staff.
About the role
What We’re Looking For:
Essential:
At least 6 months of customer-facing experience in a fast-paced environment.
Previous reception experience.
Confident IT skills, including Word and Excel.
Passion for the hospitality industry.
Strong customer service, communication, and interpersonal skills.
Warm, friendly, and professional attitude with pride in appearance.
Flexibility with working hours, including weekends and evenings.
Desirable:
Previous experience in a hotel or hospitality setting.
Experience working as a switchboard operator.
Why Join Galgorm Collection?
We’re passionate about service, our guests, and our people. Whether you’re new to hospitality or looking to grow your career, we offer endless opportunities. Find out more about our perks and benefits here.
We reserve the right to enhance criteria for shortlisting. Only shortlisted candidates will be contacted.
Galgorm Collection is an equal opportunities employer.
What you will need
Required criteria
- At least 6 months of customer-facing experience in a fast-paced environment.
- Previous reception experience.
Desired criteria
- Previous experience in a hotel or hospitality setting.
- Experience working as a switchboard operator.
Roe Valley Resort
Welcome to the Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.
A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts. Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort. Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer. 118 guest rooms and luxury suites 2 Self Catering Houses - The Lodge and The Cottage 18 hole parkland golf course and driving range Elemis spa perfect for a relaxing spa break Two award-winning restaurants and bars Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails Beautifully restored 18th century buildings One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway Where modern luxury meets traditional Irish charm and hospitality.
Roe Valley Resort & Spa: A Workplace Oasis At Roe Valley Resort & Spa, we don't just offer a destination for our guests; we provide a journey for our team members. Set amidst nature's finest landscapes, working at Roe Park is an experience that combines professional growth with personal enrichment. Every day, our team steps into a world where luxury intertwines with heritage, and service meets passion. Here, we believe that our greatest asset is our team, and we are committed to nurturing each member's potential. With a plethora of opportunities ranging from culinary arts to spa management, from guest relations to landscape aesthetics, Roe Park offers diverse roles that cater to a wide array of talents and aspirations. Beyond the professional realm, Roe Park's culture thrives on camaraderie. The bonds formed within our walls are ones of mutual respect and admiration. Our team enjoys the unique perks of working at a resort, including access to world-class facilities, staff events, and an environment that continually inspires. Roe Park Resort it is not only our beautiful facilities that has brought us success, it’s the people who provide a high level of service with a warm smile to ensure that our guests return. Apply now if you would like a new opportunity and join our committed and talented team.
Our benefits
Join us, and embark on a fulfilling journey, not just as an employee but as a cherished member of the Roe Valley family.
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Open office
Competitive salary
Preferential room rates
Family and friends rates
Discount on spa treatments or products
Discount in gift shop
Free meals during shifts
Free parking or Discounted parking
Social Opportunities
Employee Recognition Scheme
Hotel Receptionist
Welcome to the Roe Valley Resort, one of Northern Ireland's premier golf and spa resorts. Overlooking its own stunning 18 hole parkland golf course and set amidst the gorgeous surroundings of the Roe Valley Country Park, this 4 star luxury hotel boasts a choice of two quality restaurants and 118 stylish en suite rooms that blend the charm of a country house estate with modern luxuries and conveniences.