IT Support Analyst
Be part of the global IT Service Desk providing a high standard of support for staff across the group and locally at our offices in Esher. This role will also be responsible for supporting our in-house built applications and will require someone with in depth knowledge of SQL. We are looking for someone with the following requirements.
Candidate Requirements
Essential
Supportive, understanding and helpful manner to non-IT staff
4+ years of user support
4+ years of Microsoft SQL administration
Microsoft 365 account administration
PC setup and configuration
Active Directory and Group Policies
Desired
Cloud technologies (AWS/Azure PaaS/IaaS)
Cloud application monitoring and event management
Microsoft Intune
Microsoft Exchange Online
Jira Service Management
About the role
Key responsibilities
1st and 2nd line IT support for the Esher offices and wider operations within the company
Application support covering frontend administration tasks and educating our users on how best to use the products
Backend SQL database administration including writing, optimising and troubleshooting SQL queries and stored procedures
Produce reports for the business on an ad hoc basis extracting data from the databases as required
Work closely with our development teams escalating any bugs and keeping the end user up to date with progress
Monitor application availability and performance and extract information from central logging systems to analyse faults
Day to day management of internal hardware and systems including laptops, desktops, AV, printers, soft phones and desktop software
Monitoring of group systems and escalate incidents where required to senior support teams
M365 administration relating to user account management, Intune, Exchange and Teams
Liaising with hardware, software and service suppliers for the company
Additional Requirements
Some out of hours work will be necessary for maintenance of critical systems
Expectation will be to join an on-call rota
The role is based in Esher, but occasional travel to elsewhere may be necessary for training and support as part of the global service desk function
What you will need
Required criteria
- 4+ years of Microsoft SQL administration
- Supportive, understanding and helpful manner to non-IT staff
- Microsoft 365 account administration
- Jira Service Management
Healix
All around the world, Healix safeguards people's health and wellbeing.
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Our benefits
Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Opportunity to travel
Casual dress
Cycle to work
Free work laptop
Referral bonus
Open office
Competitive salary
Life insurance
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Hybrid Working
IT Support Analyst
All around the world, Healix safeguards people's health and wellbeing.