Office Administrator (Pricing Team)
Job Title: Office Administrator (Pricing Team)
Job Summary:
Work closely with our experienced Pricing Managers to provide an accurate and efficient administration service within a busy Pricing Department.
As an award-winning Company, we are one of the market leading providers of paving and walling products within the UK and Irish markets. This is an exciting opportunity with one of the most successful and financially secure businesses in Northern Ireland.
Some of the Key Benefits of joining us:
šø Attractive salary + Annual Bonus.
š« Private Healthcare from Day 1
āØ Enhanced Holiday Entitlements
š» Access to Tech & Cycle to work schemes
š¦ŗ Company Branded Clothing
ā Holiday Purchase Scheme
š¤ Staff Pension Scheme
š Length of Service gifts
About the role
Responsibilities:
The following list constitutes the key tasks and duties of your post upon which your job performance will be assessed. Tasks are not in any particular order, therefore the sequence which they appear should not be interpreted as indicating priority or relative importance.
Duties will include:
Ā· Preparation and input of customer quotations working to a high level of accuracy.
Ā· Check system to verify customer details, contract details and ground worker details.
Ā· Email quotations to customers and sales staff after all necessary checks have been carried out.
Ā· Respond to email and phone quotation from customers or external sales team in a professional manner.
Ā· Use our Dynamics system to check specification and contract information.
Ā· Use our Barbour/CIS systems to ensure all opportunity information is detailed and accurate.
Ā· Creation of new and updating opportunities carried out accurately.
Ā· Seek WWTO dates from customers via email/phone calls.
Ā· The ability to use SharePoint to view and analyse information.
Ā· Have an understanding and awareness of all pricelists, excel documents and rebates.
Ā· Ensure all phone calls are answered assisting in a professional manner with all queries.
Ā· Understand measurements and calculations to assist with estimation and quantification.
Ā· Enter orders accurately and efficiently on to our order entry system.
Ā· Attend monthly 1-1 meetings with Pricing Manager.
Ā· Use Power BI to report on any data required.
Ā· Provide continuous feedback to Pricing Manager on the performance, values and behaviours and assist in finding solutions to improving any areas of concern.
Ā· Assist with induction training plans for new starts.
Ā· Ensure all Service Level Agreements and Departmental Processes are met.
Ā· Apply teamwork and a positive, ācan doā culture at all times.
Ā· Provide cover on other job roles within the office when required.
Ā· Any other duties as required within a busy Pricing environment.
This job description is not exhaustive and serves only to highlight the main requirement of the post holder. The job description will be reviewed regularly and may be subject to change.
What you will need
Required criteria
- ā¢ 5 GCSEās at A ā C Grade to include Maths/English
- ā¢ 6+ months experience in a busy office environment
- ā¢ 6+ months of customer service experience
- ā¢Very well organised person ā¢Self-motivated ā¢Ability to work as part of a team and independently
- ā¢ Ability to work accurately is key to this role ā¢ Ability to work to deadlines ā¢ Great communication skills
- ā¢ Keen to succeed ā¢ Adaptable to change ā¢ Engaging ā¢ Team player
- ā¢ Ability to plan daily tasks ā¢ Positive outlook ā¢ Systematic ā¢ Can do attitude
Desired criteria
- ā¢ A levels/Degree
- ā¢ 3 yearsā experience in a similar role within the construction industry
- ā¢ Full Valid UK Licence
Professional skills youāll need for this job opportunity
Answering Customer Questions
Customer Service Telephony
Establishing Rapport With Clients
Data Entry and Basic Computer Skills
Ability to Identify and Anticipate needs
Tobermore
Tobermore is a family run organisation, the family ethos of the firm is mirrored in the dedication of our staff. Tobermore is an award winning company and has been recognised both locally and internationally for both business processes and product quality. Our paving and walling products are manufactured from our plant in Northern Ireland and supplied right across the UK and Ireland. Together we will create beautiful spaces by producing world-class products whilst providing an outstanding customer experience.
Tobermore is an equal opportunities employer.
Tobermore began life as a humble sand and gravel business started by the Henderson family in 1942. We then diversified into concrete products, which were sold to the local community in the 1950s. In the late 1970s we became one of the forerunners in manufacturing block paving ā or āPaviaā, as it was originally called. Now, more than 80 years later, we are one of the top paving and walling manufacturers in the UK and Ireland, and pride ourselves on our world-class technology and the unrivalled quality of our products. Achieving Ā£85 million sales in 2021/22 and positioned number 24 in the NI Belfast Telegraph Top 100 Companies 2022, your future is in good hands. Working alongside forward thinking business professionals throughout the business and receiving continuous learning and support, start your Tobermore career today.
Our people To this day, the business remains family-run. We employ 450+ staff throughout the UK and Ireland. We embrace, encourage and engage in continuous improvement and continuous learning for all employees. Our people are the backbone to our company. They understand the importance of customer relationships. People buy from people. Our success is a testament to how customers appreciate our staff that have been trained and developed to deal professionally with all customer requirements. We only recruit people who share our values.
Our benefits
You Grow... We Grow Itās true. Continuous improvement lies at the heart of Tobermore's ethos. We encourage our staff to reach their potential through training in a supportive and fulfilling environment. At Tobermore, we take great pride in providing everyone with the opportunity to learn, develop and progress to do great things. We want to give our employees the opportunity to build on the already great skills and experience that they bring with them. View our employee perks below, dependent on the role.
Vacation, Paid time off
Performance bonuses
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Opportunity to travel
Remote working
Free parking
Free work laptop
Open office
Company retreats
Competitive salary
Event tickets
Long service recognition
We are a proud diversity ambassador
Office Administrator (Pricing Team)
Tobermore is a family run organisation, the family ethos of the firm is mirrored in the dedication of our staff. Tobermore is an award winning company and has been recognised both locally and internationally for both business processes and product quality. Our paving and walling products are manufactured from our plant in Northern Ireland and supplied right across the UK and Ireland. Together we will create beautiful spaces by producing world-class products whilst providing an outstanding customer experience.
Tobermore is an equal opportunities employer.