Front Office Supervisor
A fantastic opportunity to join the Reception Team as Front Office Supervisor.
The Front Office Supervisor is an important position working closely with the Front Office Manager and Front Office Team.
About The Connemara Coast
Spectacularly set on the Wild Atlantic Way and the shores of Galway Bay, our luxurious four star Connemara Coast Hotel offers visitors an ideal base from which to explore the spectacular scenery of Connemara and the vibrant city of Galway, a mere 15 minutes away. With grounds that sweep down to the water’s edge, what better place to relax and unwind while taking in the stunning views across Galway Bay to the Burren of Co. Clare.
Responsibilities
Operating Standards
Overseeing busy check ins and check outs and compiling daily reports.
Work cohesively with Reception staff and other departments and co-workers as part of a team, having a clear understanding of all departments.
Ability to remain calm and courteous with demanding/difficult guests and/or situations.
Ability to anticipate the needs of our guests; display an open, friendly, courteous and approachable demeanour to guests; maintain a positive and enthusiastic attitude toward guest service.
Maintain a professional and high quality service oriented environment at all times.
Responsibility for managing operating expenses and purchasing for the department.
Department Supervision
Ascertain departmental training needs and provide such training.
Direct performance of your employees and follow up with corrections where needed. Communicate goals; motivate and guide team members towards goal accomplishment.
Coordinate daily activities with the management team on a daily basis.
Hold regular department meetings keeping staff informed of all activities in the hotel, reinforcing standards and promoting a strong team atmosphere and culture.
Ensure all policies/procedures and SOP’s are in place and adhered to.
Customer Care
Willingness to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants; anticipate customer needs, change goals and direction quickly and multitask.
Supervise and upsell at the Front desk and work with the management team to try to maximise revenue for the hotel.
Inform all Reception staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Ensure any special requests are carried out accordingly, greet guests upon arrival and ensure escorts to accommodation if appropriate.
About the role
Candidate Requirements:
2 years of supervisory or management experience in a similar sized property
Excellent written and spoken English
Excellent organisation and communication skills
Resilient and capable of working under pressure and remain calm when dealing with multiple requests and individuals at once
Excellent leadership skills
Working knowledge of Front Office Systems necessary, of HotSoft a distinct Advantage.
Must be well groomed and take pride in their appearance
Must be flexible/available to work a variety of shifts included late night, early morning and weekend shifts and committed to succeed in a fast-paced diverse workplace
Perks and Benefits of working at the Connemara Coast Hotel
Very competitive hourly wage
PRSA pension scheme
Career progression opportunities across the Windward group
Employee Assistance Programme
Digital Wellness Programme
Complimentary, high-quality meals on duty including breakfast, lunch & dinner
Complimentary barista-style coffee
Discounted room & dining rates in Windward properties for you as well as friends and family
Refer-a-friend scheme
Training and development opportunities dedicated to your development
Cycle-to-work scheme
About Windward Management
Connemara Coast Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners
Join Us Today as a Front Office Supervisor
Windward Management
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Front Office Supervisor
Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.