This job expired on 31st March 2025
Customer Service Advisor
ABOUT US:
We don’t mean to brag, but we’re kind of a big deal.
Curtis Cars is one of Northern Ireland’s leading Toyota dealerships, built on family values, customer trust, and a passion for all things automotive. With decades of experience in the industry, we’ve helped thousands of customers keep their vehicles running smoothly with expert servicing and repairs.
And now, we’re about to take things to the next level.
We’re soon opening our newly renovated Toyota showroom and service centre, designed to offer a modern, welcoming space where customers can experience top-tier service, expert maintenance, and hybrid innovation.
And that is where you come in.
We’re looking for a Service Advisor to be the friendly face of our Aftersales Team, delivering outstanding customer service, coordinating repairs, and making sure our customers drive away happy every time.
We've got the customers.
We've got the team.
We just need you.
About the role
The Role: Service Advisor:
As a Service Advisor, you’ll be the first point of contact for our aftersales customers, ensuring they receive first-class service from start to finish. You’ll handle bookings, liaise with the workshop team, and keep customers updated on their vehicle’s progress—making their experience as smooth and stress-free as possible.
Key Responsibilities:
Greeting customers and handling service and repair bookings.
Communicating with the workshop team to provide accurate updates.
Advising customers on required work, costs, and service plans.
Delivering outstanding customer service before, during, and after the job is done.
Processing invoices, warranties, and payments efficiently.
Helping customers make informed decisions about their vehicle’s maintenance.
Reasons Why We're an Amazing Place to Work
No full weekends – We work Monday to Friday, 8:30 AM – 5:30 PM, so your weekends are mostly yours.
A great team atmosphere – We’re a friendly, fun, and supportive group of 35.
Exciting times ahead – With our newly renovated showroom and service centre opening soon, there’s never been a better time to join us.
We value you – Enjoy competitive benefits, including holidays, Christmas bonuses, pensions, and more.
We love what we do – If you’re passionate about customer service and making a real difference, you’ll fit right in.
Why Join Curtis Cars?
We’re not a start-up – We’ve been delivering exceptional service for over 41 years, and we’re only getting better.
You’ll be working with existing, loyal customers who already trust us.
You’ll have the support of our experienced service team, so you can focus on delivering the best experience possible.
Our products and services are top-notch – We only offer the best, so customers keep coming back.
Let's Talk Money
It's service, so we know it’s mostly about the earnings.
That's why, in addition to a base salary of £26,500 per year, you'll earn commission on service plans you sell—uncapped.
We work Monday to Friday, so there are typically 20 working days in a month.
If you quote 30 service plans per month
You’d likely close at least 10
That’s 10 sales per month
Which is £200 in commission
Plus your base salary
That means we’d expect you to be earning at least £2,400 per month (£28,900 per year), with plenty of room for growth.
What We’re Looking For
You love working with people and delivering exceptional customer service.
You’re organised, proactive, and great at multitasking.
You’re comfortable handling phone, email, and in-person enquiries.
You have a professional, friendly, and positive attitude.
You’re reliable, hard-working, and eager to learn.
Experience as a Service Advisor or in a customer service role is a bonus—but not essential.
The Details
Location: Curtis Toyota, Pennybridge Industrial Estate, Ballymena
Hours: Monday – Friday, 8:30 AM – 5:30 PM (No late nights, no full weekends)
Salary: Competitive + benefits
Start Date: ASAP
Ready to Join the Team?
If you’re ready to be part of something exciting, make a difference, and work with a fantastic team—Apply Now!
What you will need
Required criteria
- Full & valid UK driving licence.
- Ability to achieve and exceed targets.
- Ability to up sell at every opportunity
- Ability to work on you own initiative
- Comfortable speaking to customers on the phone
- Capable of dealing with customers face to face
- Maintaining the franchise and business standards
Desired criteria
- Previous experience in a similar role.
Professional skills you’ll need for this job opportunity
Establishing Rapport With Clients
Data Entry and Basic Computer Skills
Ability to Identify and Anticipate needs
Exceeding Customer Expectations
Curtis Cars
Curtis Cars is a well-established name in the motor trade, originating as Coleraine Cars in 1982. We now operate a Toyota dealership in Ballymena and a Used Car Dealership in Coleraine. With over 40 years of experience with Peugeot and 22 years with Toyota, we are the trusted choice for your vehicle needs. Whether you're looking to change your vehicle, require a service or MOT, or need a small part, Curtis Cars is here to help.Curtis Cars: A Trusted Name in the Motor Trade.
We are a second-generation, family-run dealership with a hands-on approach to business. To ensure smooth operations for both staff and customers, our Company Directors, Jimmy and Richard, are actively involved in all aspects of the dealership.About Us: Curtis Cars
