Receptionist
An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.
Roles and Responsibilities
To create a warm and friendly welcome for all members and guests
To undertake general reception duties, dealing with customer feedback,
Ensuring phones are answered in a timely and friendly manner
Perform required administrative duties
To ensure high standards of professionalism and customer service are maintained at all times
To work well with team members and other departments within the resort
To act as an ‘information hub’ for members and guests
To communicate effectively and efficiently between members and management, relaying issues and information to both.
Keep reception area clean and tidy.
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
Be aware of and follow all Health and Safety procedures all times
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
Excellent face to face customer service skills and excellent telephone manner
Can work under pressure in a fast-paced environment
Good team player with excellent communication and interpersonal skills
Self-motivated and organised
IT Skills such as word, email and databases
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals
Free gym membership
Access to wellness programmes
Share of Resort’s service charges on monthly basis
Extra days holiday after 2 years
Job Types: Full-time, Permanent 40 hours
Pay: £11.69 with the opportunity of commission
Benefits:
Company pension
Discounted or free food
Employee discount
Gym membership
On-site parking
About the role
An exciting opportunity has arisen for a Receptionist in our Leisure Club. This is busy and rewarding role and Reception will be the first point of contact for all hotel residents and club members. You will be committed to enhancing guest experience, and will be confident and passionate about promoting facilities and services throughout the resort.
Roles and Responsibilities
To create a warm and friendly welcome for all members and guests
To undertake general reception duties, dealing with customer feedback,
Ensuring phones are answered in a timely and friendly manner
Perform required administrative duties
To ensure high standards of professionalism and customer service are maintained at all times
To work well with team members and other departments within the resort
To act as an ‘information hub’ for members and guests
To communicate effectively and efficiently between members and management, relaying issues and information to both.
Keep reception area clean and tidy.
Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
Be aware of and follow all Health and Safety procedures all times
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
Excellent face to face customer service skills and excellent telephone manner
Can work under pressure in a fast-paced environment
Good team player with excellent communication and interpersonal skills
Self-motivated and organised
IT Skills such as word, email and databases
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals
Free gym membership
Access to wellness programmes
Share of Resort’s service charges on monthly basis
Extra days holiday after 2 years
Job Types: Full-time, Permanent 40 hours
Pay: £11.69 with the opportunity of commission
Benefits:
Company pension
Discounted or free food
Employee discount
Gym membership
On-site parking
LQ Resorts
LQ is a family run, collection of quality destination led Hotel Resorts.
About Us Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline. Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside. Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces. Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Why LQ Resorts ? Our Company LQ is a family run, collection of quality destination led Hotel Resorts. Its family ethos, values and vision are well known to those who choose to spend their quality time with us. LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event. A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence. Our Values To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence. To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with. To encourage our team to contribute to excellent working conditions Our Employees Are a vital part of LQ Resorts . Supporting our team’s physical and mental health Providing free gym membership Delivering employee recognition programmes to reward hard work and effort. Creating an environment that supports the development of skills, knowledge, qualifications and career progression Discounts across all Resorts, to encourage leisure time
Our benefits
At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.
Vacation, Paid time off
Retirement plan and/or pension
Flexible schedule
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Competitive salary
Preferential room rates
Discount on meals purchased
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Receptionist
LQ is a family run, collection of quality destination led Hotel Resorts.