Placement - IT Support Engineer
The successful candidate will be responsible for delivering a first-class IT support service to CDE and assisting in the day-to-day operations of the department. Acting primarily in a 1st line support capacity which will include installing, maintaining and troubleshooting computer hardware and software. This will cover desktops, laptops, tablets, smart phones and peripheral equipment. The successful candidate will also provide technical support and assistance to all staff on current applications. They will gain experience and an understanding of the IT infrastructure of a business of this size and will be involved in IT projects alongside the rest of the IT Team.
About the role
Responsibilities
Daily monitoring of our IT Ticketing system
Ensuring all support issues/requests are logged on our IT Ticketing system
Ensuring to meet ticket SLA first response and resolution times
To maintain a high degree of customer service when responding to support tickets
To take ownership of support issues and seek closure of assigned tickets
Escalation of more complex issues to the relevant team member
Lead IT inductions for all new staff onboarding
Prioritising and managing several open cases and mini projects at one time
Maintaining users on Active Directory
To Service and Administer IT equipment and programs
Provide Technical Support for Windows, Office365 and other computer software installations
Supporting VPN and remote workers
Manage the distribution and setup of hardware and software for company devices
Ensure Licensing adherence at all times
Occasionally providing Out of Hours support when required
NB: Please note, this job description is not exhaustive as other duties may be required to fulfil the requirements of the role.
What you will need
Required criteria
- • Currently pursuing a degree in IT, Computer Science, or a related field.
- • Experience in a customer-facing role with some technical requirements.
- • Problem Solving Skills
- • Ability to work both independently and as part of a team.
- • Available to work flexible hours
- • Driving license essential and access to car to be onsite at our Cookstown office and Monkstown office when required.
- • Right to Work in the UK
CDE Group
WE ARE CDE. ENGINEERED FOR YOU We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy. We help our customers maximise their natural resources in the most sustainable way possible – with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges. Our track record of proven solutions consistently meets our customers’ needs precisely, operating in challenging environments from the Arctic to the Equator. Wet processing is our sole focus –our experience and expertise is unmatched in this field. Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers. We pull together, as a team, in pursuit of this common cause. Our “Customer for Life” mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.
We recognise that it is our people that have established CDE as market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors. OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME. To do that, we must continue to build our global team by adding the most ambitious, driven and talented people. We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally. We are renowned for our energy and can do attitude…. and at times seemingly delivering the impossible. We also know that all the will in the world won’t take us anywhere unless we work together. And we like to have fun together - life’s too short and we spend most of it at work. If we lose the power to laugh, we lose the power to think. We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.