Receptionist
Job context: It is most likely that you will be the first person that our guests will meet, and the first impression that you give effects greatly what they think of the Hotel. Therefore you are expected always to be well presented, to treat the guests in a friendly and professional manner, and to personally assume responsibility for resolving any queries or requests they have.
Scope and purpose of the job
To assist in the organisation, supervision and smooth running of Reception and Reception team, to ensure all guests are treated in the correct manner, and that all Front of House administration tasks are completed in accordance with Company procedures.
About the role
Primary duties and responsibilities
Receiving and registering guests on arrival, bearing in mind confidentiality and Data Protection at all times
Control and processing of advance bookings and reservations.
Receiving and delivering any guest items
Compilation of guest billing and payment
Daily room allocations
Confidential storage of all records
Dealing with any/all guest queries as appropriate
Provide maximum guest satisfaction at all times
Cash handling/reconciliation
To be fully conversant with all facilities and services within the hotel, to be aware of and to anticipate guests needs, and to ensure that all opportunities to increase sales are maximised.
To be conversant with and to operate all in-house administration procedures (both computerised and manual), and to be able to operate effectively all business equipment required in the operations of Reception.
To know of the amenities and attractions in the local area
To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the hotel, and to ensure others are aware of their responsibilities in this regard.
To ensure that a high standard of cleanliness and hygiene is maintained at all times in the Reception area.
To maintain a high level of co-operation with all other departments in the hotel.
Answering telephone calls, taking reservations, check-in and out procedures, typing correspondence, up-keep of postings ledger, handling cash and liaising with all departments.
Communicating effectively with Concierge to deliver/store guest luggage as appropriate
Occasional duties
To assist and take part in training courses as required.
To assist Management in the collation and presentation of statistical data and management information.
Any other duties as required by Management.
What you will need
Required criteria
- Welcoming, friendly, helpful demeanour
- Computer literate to include Excel, Microsoft office
- Excellent organizational skills
- Ability to multi task and work under pressure
- Flexible working pattern
- Excellent interpersonal skills
- 6 months reception experience
- Right to work in UK
Desired criteria
- 6 months hotel reception experience
- Fluent in a 2nd language
Loughview Leisure
A Tapestry of Exquisite Stays
Loughview Leisure Group invites travelers to experience an unmatched hospitality journey, spanning three distinctive properties that echo the rich culture and charm of Northern Ireland. Firstly, the prestigious Ten Square Hotel in Belfast stands as a beacon of urban sophistication. As a 4-star establishment nestled in the heart of the vibrant city, it seamlessly marries relaxed elegance with a heartfelt welcome. Known both locally and nationally, Ten Square has carved its niche not just for its unparalleled location but also for an ambiance that resonates with an authentic spirit of hospitality. Every luxury bedroom has been crafted with meticulous attention, ensuring guests experience a comforting retreat amid the city's hustle. A short distance away in Newtonabbey, the Chimney Corner Hotel encapsulates what it means to offer value without compromising on comfort. As a 3-star jewel in the hospitality crown of Greater Belfast, this hotel is a testament to the fact that luxury isn't always about price. With its commendable facilities and an array of comfortable rooms, Chimney Corner offers guests an indulgent stay that doesn't weigh heavy on the pocket.
Lastly, for those yearning for a serene escape, the doors of our hotel in the Kingfisher Country Estate are always ajar. Set amidst a sprawling 220 acres of wooded parkland, it's not just a hotel, but a realm of tranquility. Golf enthusiasts will particularly relish its proximity to the championship Templepatrick Golf Course, a canvas of green that challenges and delights in equal measure. With Loughview Leisure, every journey, be it a city escapade or a countryside escape, promises to be a memory etched in luxury, comfort, and unmatched hospitality. Recognised not only for our exceptional guest experiences but also for our commitment to employee growth and satisfaction, we proudly wear the badge of a 'Great Place to Work'. Our team is the heart and soul of our establishments, continuously elevating the standard of service and forging memorable connections with guests. If you have the spirit of service, a passion for excellence, and a desire to be part of a close-knit team that values collaboration and personal growth, then we invite you to join our family. Embark on a fulfilling career with Loughview Leisure and shape the future of hospitality with us.
Our benefits
At Loughview Leisure Group, we believe that excellence isn't just about where you work, but also about how you're valued. While we pride ourselves on being a great place to work, it's our comprehensive suite of benefits that truly sets us apart. Every member of our team enjoys not only a stimulating and supportive work environment but also a range of perks designed to enhance their personal and professional well-being. From continuous learning opportunities to competitive compensation packages to team-building events, we ensure that our family feels appreciated, motivated, and primed for success. With Loughview Leisure, you're not just part of a team - you're part of a community that cares.
Vacation, Paid time off
Retirement plan and/or pension
Flexible schedule
Employee development programs
Employee discounts
Competitive salary
Preferential room rates
Free meals during shifts
Receptionist
A Tapestry of Exquisite Stays