Reservations Agent

Join our fabulous team at the Farnham Estate Spa & Golf Resort as ……….

We are currently seeking an Reservation Agent to join the team at Farnham Estate. The role of our Reservation Agent is responsible for actively converting bedroom enquiries into confirmed business, whilst providing an exceptional and t is responsible for actively converting bedroom enquiries into confirmed business, whilst providing an exceptional and personalised experience to guests.

About Farnham Estate

Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland’s most popular Spa & Golf destinations with a superb reputation for being a genuine ‘retreat to nature’.

At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life.

Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar.

We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa’s facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate.

Role/Responsibilities:

Understands and anticipates guest needs and requirements; intuitive understanding of individual preferences, adopting a proactive service orientation to address needs before they are expressed, and adapting communication skills to interpret verbal and non-verbal cues. The goal is to transform service interactions into personalised and memorable experiences, exceeding guest expectations.

• Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.

• Possess a sales-oriented attitude, maximising sales, occupancy and room rates as well as upselling all aspects of the hotel. Strive towards direct booking conversion and minimise cost of sales.

• Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics of the hotel.

• Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.

• Handles daily correspondence and responds to inquiries in a timely manner.

• Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation; Possess a complete knowledge of all suites, hotel facilities and promotions as well as the local area and closest competitors.

Processes cancellations and modifications and promptly relays this information to the Front office when needed.

• Update OTA extranets on any modifications, cancellations, and no shows as applicable, to ensure accurate commission reconciliation.

• Understands the hotel's policy on guaranteed reservations and no-shows and ensures implementation.

• Tracks future room availability based on reservations.

• Monitors advances deposit requirements and communicates with Front Office. • Ensures to conduct effective quality check on all reservations.

• Keeps record of all correspondence and makes sure that files are kept up to date.

• Identifies regular bookers and communicates details to Sales team for follow up.

• Maintains and modifies (where necessary) guest profile information to assist the entire hotel in providing exceptional guest recognition.