Bank Carer (Residential/Dementia)
OVERALL OBJECTIVES:
Ensure all customers receive person-focused care promoting health and well-being.
Lead by example in delivering support and care emphasizing quality, respect, dignity, independence, and choice for every customer
About the role
MAIN DUTIES:
Delivering the Vision
Treat all customers and employees with equality, dignity, and respect.
Ensure that the highest quality if care is delivered to our residents at all times.
Encourage challenging discrimination and harassment.
Quality Management
Demonstrate pride in the job and organisation.
Maintain a professional appearance according to uniform standards.
Deliver care according to individual care plans and Quality Management System.
Assist in maintaining cleanliness and appearance of Pennington Court.
Ensure health and safety through best practices and Westward Care Health and Safety guidelines.
Complete paperwork accurately and within agreed timeframes.
Being part of the Team
Work effectively with team members to deliver customer care and ensure smooth operation of Pennington Court.
Share knowledge, skills, and information to enhance customer experience.
Participate in training and development as required.
Communication
Provide relevant and timely information and feedback to the Residential Manager.
Use various communication methods to meet customer needs and build relationships.
Maintain confidentiality.
Attend team and individual meetings as required.
Customer Service
Support independence and dignity in care delivery.
Encourage customers to participate in social and leisure activities.
Address issues identified by customers, employees, and visitors promptly.
Identify opportunities for service improvement and communicate ideas to the Residential Manager.
Create a welcoming environment for customers and visitors.
Anticipate customer needs and prioritize customer satisfaction.
Treat internal customers with the same respect as external customers.
Profitability and Growth
Manage resources effectively to minimize waste and deliver high-standard care.
Identify opportunities for efficiency and effectiveness in role and as a team.
Promote Pennington Court’s services and facilities.
ADDITIONAL INFORMATION:
Required to work unsocial hours, including nights, weekends, and Bank Holidays as necessary.
Flexibility essential due to 24/7 service operation.
Job description subject to review and changes in consultation with the post holder.
DBS required to be added to the update service.
Level of DBS disclosure required: Enhanced
Desired criteria
- Experience caring for people who are living with Dementia.
Westward Care
We are one of Leeds’ most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change.
We passionately believe that happiness is just as important as health and that quality care should always go hand in hand with quality of life, and do all we can to make you and your loved ones feel at ease from day one.
Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.Passionate about making a difference
Quality. We aim high when it comes to our care and our facilities. We settle for nothing short of excellence. Respect. We give all our residents the freedom to live a full and active life, respecting their privacy and dignity, giving them the support they need to control their own lives. Integrity. We take pride in our openness and honesty, keeping the promises we make to our residents and to each other – building confidence and trust. Service. Customer Service defines everything about our approach to care and support. We always go the extra mile for our residents and their families.
Our benefits
Employee development programs
Free parking
Referral bonus
Employee of the Month
Bank Carer (Residential/Dementia)
We are one of Leeds’ most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change.
We passionately believe that happiness is just as important as health and that quality care should always go hand in hand with quality of life, and do all we can to make you and your loved ones feel at ease from day one.