Drivers Helper
Role: Drivers Helper
Location of Role: Carnbane, Newry
Rule Purpose: The successful candidate will be responsible for assisting with the delivery of goods to our customers. Delivering excellent customer service by increasing efficiency, order accuracy, accountability and pride in your vehicle and depot, without compromising health and Safety.
Accountable to: Transport Officer and Head of Operations
Key Relationships: Logistics Manager, Operations Team, Customer Service and Customers
Our Vision – to be a successful business, growing our presence across the island of Ireland as a wholesaler and retail partner of choice.
Our Mission – we go above and beyond to support those who trust in us to keep their business thriving. We serve our customers better than anyone else due to our flexible way of working. Our customer focused approach allows us to react quickly, communicate effectively and deliver our products reliably, time after time.
About the role
Loading
Loading and unloading cages and pallets across ambient, chilled, fresh and frozen.
Handling paperwork to support driver.
Check load sheet to ensure pallets of goods and cigarettes correspond to customer order.
Check all loads are secure and all relevant paperwork is correct before departure.
Deliveries
Maintaining good customer service by greeting customers and answering any queries.
Report any delivery related challenges to the operations team.
Report any damages upon delivery to customers.
Obtaining customers signatures on receipt of deliveries.
Other Duties
Maintain high levels of health and safety standards
Maintain targets and job standards set out by the logistics manager
Any other reasonable request
Dealing with customers directly
Any reasonable request from the logistics manager
Maintain a safe working environment that complies with all aspects of the company’s H&S Policy
To act as an ambassador for S&W Wholesale and behave in a professional and courteous manner at all times.
What you will need
Required criteria
- Excellent interpersonal and communication skills
- Ability to demonstrate excellence in customer service
- ability to work under pressure
- Ability to work flexible hours
- Physical and manual dexerity
- Ability to use own initiative and judgement
- Team player
- customer focused
- organised and efficient
Professional skills you’ll need for this job opportunity
Customer Service
Establishing Rapport With Clients
Communication
S&W Wholesale
Based conveniently in Newry, S&W has a unique access point to key markets in NI and ROI. Their history dates back to 1916 with Newry Cash & Carry, before merging with J&E Whitten in 2000 to become Savage and Whitten (S&W) as they are known today. Today, S&W is a top 100 NI business and one of the largest independent wholesalers on the island of Ireland, servicing over 2,000 customers. The growth of their business is down to the ability to service both independent and symbol retailers, as well as the growth of the symbol brands it owns and operates.
Going above and beyond for customers is the key factor in what has made S&W successful and a key part of how the business plans to offer 'A Whole Lot More' going forward as it introduces a new look and feel for the business. Summing up the refreshed brand direction.
Our benefits
Everyone at S&W is encouraged to bring their best selves to work, and given the resources and opportunity to realise their own personal success. We offer our employees #awholelotmoresupport, to ensure you develop and grow with us.