Deputy General Manager

Duties and Responsibilities of the Role:

• Assist the Hotel General Manager in overseeing all hotel operations, including rooms division, food and beverage, sales and marketing, finance, and administration.

• Ensure guests receive superior service and a positive experience during their stay. Address any guest concerns or issues promptly and professionally.

• Assist in developing and managing the hotel's annual budget, analysing financial data, and implementing cost-control measures to achieve revenue and profitability goals. Supervise and support department heads and staff members to maintain high service standards and deliver exceptional guest experiences.

• Work with the team to monitor and maintain quality standards across all hotel operations, including cleanliness, safety, and guest service.

• Collaborate with the sales and marketing team to drive revenue and occupancy levels through effective marketing strategies and partnerships.

• Support revenue optimization initiatives through pricing strategies, upselling, and other revenue enhancing measures.

• Assist in building and maintaining positive relationships with guests, corporate clients, vendors, and local community stakeholders.

• Ensure the hotel complies with all health, safety, and security regulations and implements best practices.

• Oversee property maintenance efforts to ensure all facilities are well-maintained and in good working condition.

• Support employee development and training initiatives to enhance skills and knowledge within the team.

• Assist in handling any emergencies or critical situations that may arise within the hotel promptly and effectively.

• Ensure the hotel adheres to the brand standards (if part of a hotel chain) and maintains consistency in service and guest experience.

• Stay updated on industry trends, market conditions, and competitor offerings to support informed decision-making.

Requirements for the role:

• Previous experience in hotel management or a related leadership role within the hospitality industry.

• Strong leadership and managerial skills to support and motivate a diverse team effectively.

• Excellent communication and interpersonal abilities to interact with staff, guests, and stakeholders.

• Financial acumen to assist with budget management, financial analysis, and decision-making.

• Attention to detail and a commitment to maintaining high-quality standards.

• Problem-solving skills to address issues and challenges efficiently.

• Knowledge of industry regulations, health and safety standards, and best practices.

• Flexibility to work irregular hours, including evenings, weekends, and holidays, as required in the hospitality industry.