Quality Assurance Auditor
JOB PURPOSE:
Ashdale Care is a leading provider of Children’s residential care in Ireland, providing specialist care for children and young people with complex and challenging needs, delivered by our dedicated care staff. The Quality Assurance Auditor reports directly to the Quality Assurance Manager, within Ashdale Care.
The Quality Assurance Auditor are directly responsible for planning, auditing and formulating quality control policies, procedures, systems and compliance tools within Ashdale Care. The Quality Assurance Auditor will have no management function and do not manage the performance of teams, but they do ensure that quality controls are kept up to date and information on same shared with our teams.
The Quality Assurance Auditor is required to be knowledgeable in all current legislation, to carry out Internal Thematic Audits of Ashdale Care Homes in line with Organizational Policy. To complete these Audits in line with the National Standards for Children’s Residential Centres (2001), Child Care Regulations (1996), Ashdale Cares Policies and Procedures, relevant legislation and best practice.
This office-based/hybrid role requires significant engagement and commitment to ensure that all policies are implemented and aligned with our organisational values.
Essential Qualifications, Knowledge and Skills
· A minimum qualification to Level 7 degree in Social Care or Social Work.
· A working knowledge of the National Standards for Children’s Residential Centres
· Minimum of 3 years’ experience of working within a children’s residential environment or social work environment
· Minimum of 1 years’ experience in an auditing capacity
· Highly motivated with excellent planning, organisational, interpersonal and communication skills.
· Excellent IT skills
· Ability to work independently, manage own time and schedule while travelling from location to location and adhere to deadlines
· Applicant must have a full, clean divers license and access to personal transport
Work conditions
Travelling will be a large component of this role. The candidate will need a full clean driving licence in order to visit different locations
Office based for administrative duties, but mainly travelling from home to home
About the role
Auditing
Responsible for conducting thematic audits in allocated homes in line with organisational policy, and/or requested by the Quality Assurance Manager
To meet with staff members to ascertain their understanding of Policies & Procedures, Statement of Purpose & Function, Model of Care and TCI guiding and underpinning practice, whether directly through interviews, or indirectly through attendance at and observations of handovers, on the floor practice with young people and with each other.
To meet with young people, if they are willing and able, to review their placement needs, understand their experience of their placement and staff, gain an understanding of their placement goals and seek to improve the quality of their placement.
To provide written audit reports on findings as guided by the above and report directly to the Quality Assurance Manager.
To complete a review of the homes monthly thematic self-audits as completed by home management, reviewing quality and content of reports and identified action plans, giving feedback to allocated Regional Managers via the weekly governance report.
Where action plans have been issued to homes, seek assurance that these actions have been completed via either requested upload of evidence or review of the Governance folder.
Highlight to the Quality Assurance Manager any deficits in the core mandatory training of any home following an audit.
All learnings from inspections will be shared via an organisation action plan and the Quality Assurance Auditor will feedback to the Quality Assurance Manager to advise that these learnings are in action across all homes.
Review of SERG minutes/all supervisions/policy & procedures & personnel files in the homes, triangulate evidence to ensure all actions identified are complete.
To complete a feedback meeting with the home management team and allocated Regional Manager, on completion of an annual full themed audit.
To train and guide home management teams during onsite visits on the auditing process and expectations with compliance
Annual Review of Compliance & Quality Improvement Plans
Report any areas of non-compliance as a priority to the Quality Assurance Manager.
To support the completion of quality improvement plans and annual compliance reports alongside Home Management teams.
To support the current systems and processes in place to influence quality improvement across the homes and enhance the care of our young people and staff members.
Governance
Input to the weekly report which is provided to the Senior Leadership Team via the Quality Assurance Manager.
Other duties
Be an ambassador for all our people within the organisation, driving our vision and values through our culture, policies, procedures and practices.
Fulfil your job role in line with Ashdale Care’s core values: Honesty & Integrity; Mutual Respect; Personal Accountability; Pursuit of Excellence
Ashdale Care Ireland
We hold a heartfelt mission to care for, protect, support, empower, inspire, and enthuse both young people and colleagues.
Ashdale Care is committed to positively transforming lives.
Ashdale Care is the leading provider of enhanced and specialised therapeutic residential care for children and young people in Ireland. We care for young people with complex emotional and behavioural needs who cannot be adequately cared for in a mainstream setting. For over 20 years our focus has always been ‘putting the child first’. Our child-centric ethos consists of compassionate and industry-leading therapeutic care. This is delivered by a skilled in-house team which includes therapists, psychologists, teachers and creative art therapists for the most comprehensive support possible. We provide a range of essential services for children and young people such as sensory integration, therapy, outdoor activities, education and so much more.
Our core goal is to allow children to create relationships, develop life skills and give them a safe place to grow. We define ourselves by the care we give to everybody at Ashdale Care. We provide an abundance of training opportunities to all those on the Ashdale Care team. You will have every opportunity to grow in your role, and we reward and recognise hard work and dedication through career progression. Our commitment to transforming lives is a mission that our team members contribute to daily and a role they are fully supported in.
Our benefits
Join Our Community As a new team member, you'll be part of an organisation that values your growth and well-being. We offer a supportive and inclusive work environment, exceptional training opportunities, progressive career pathways and a host of attractive salary packages.
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Flexible schedule
Employee development programs
Gym membership or wellness programs
Free parking
Open office
Competitive salary
Employee Assistance Scheme
Wellbeing Scheme
Work With Charities
Social Opportunities
Annual Rise
Employee Recognition Scheme
Quality Assurance Auditor
We hold a heartfelt mission to care for, protect, support, empower, inspire, and enthuse both young people and colleagues.
Ashdale Care is committed to positively transforming lives.