This job expired on 21st January 2025
Food and Beverage Service Manager
At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
About the role
Duties and Responsibilities of the Role:
Oversee the daily operations of all food and beverage outlets and services.
Ensure all areas maintain impeccable cleanliness, presentation, and functionality.
Monitor service standards and take immediate corrective action when required.
Collaborate with kitchen and events teams to deliver seamless service for banquets and special events.
Develop and implement standard operating procedures (SOPs) to enhance consistency and quality across all outlets.
Ensure readiness for high-volume periods, including holidays, events, and peak dining hours.
Ensure consistent delivery of luxury guest experiences through personalized service.
Address guest feedback and resolve complaints effectively.
Regularly review guest satisfaction metrics to identify improvement areas.
Train and mentor, a high-performing food and beverage team.
Develop and implement staff training programs to maintain service excellence.
Conduct regular team meetings to communicate objectives and address concerns.
Organize regular training sessions on service etiquette, menu knowledge, and guest interaction techniques.
Requirements for the role:
Minimum of 3-5 years of experience in a similar leadership role within luxury hotels or upscale F&B environments.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
In-depth knowledge of food and beverage operations and luxury service standards.
Flexibility to work weekends, holidays, and evening shifts as required.
Commitment to delivering outstanding guest experiences.
The Johnstown Estate
Indulge Yourself with Time Spent at The Johnstown Estate
The Georgian doors of this listed 18th Century rural residence open up to a haven of four-star comfort, luxury, warm service, great food, and lots of lovely ways to relax.
We have two restaurants with different menus and styles; an airy, spacious atrium for Afternoon Tea or pre-dinner drinks; tastefully designed and relaxing guest rooms and lodges; and the newest – and most divinely tranquil – destination spa in Ireland.
We help happy couples say ‘I do’ in front of the people they love – whether that’s 4 guests or 400. We host events, exhibitions, and multi-day conferences in our separate conference centre. We’re also a destination for top sports teams who want to strategise, train and eat well.
We are independently owned, and in lots of little ways – from the warmth of our team to our continual investment in The Estate – we like to think this shows.
Plan your Perfect Stay with us You might be looking for something nearby or hoping to head into Dublin for the day – whichever you prefer, check out some of the below recommended attractions.
128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms. Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it’s deserved.
Our benefits
Our Team do warm, authentic welcomes particularly well, and we constantly strive to deliver polished service, guest comfort, and excellence in everything we do. We are also a ‘GREAT PLACES TO WORK’ certified employer and believe in supporting our team in day-to-day and long-term career goals. If you would like to be a part of The Johnstown Estate team, then we really want to hear from you. We are looking for people who passionately care about our guest experience and are committed to being the best in all they do. Benefits of Working With Us Uniform/PPE Free Meal on duty Staff car parking Complimentary Leisure Club membership On the job training Employee Awards Scheme Employee Assistance Programme Staff Discounts/Incentives Life Assurance There will be opportunities for part-time hour roles in addition to some full time roles. Weekend shifts will apply.JOIN OUR TEAM
Vacation, Paid time off
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Cycle to work
Referral bonus
Life insurance
Preferential room rates
Family and friends rates
Discount on meals purchased
Discount on spa treatments or products
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Employee of the Month
Employee Recognition Scheme
On the job learning
Long service awards
Staff celebration events
Food and Beverage Service Manager
Indulge Yourself with Time Spent at The Johnstown Estate
The Georgian doors of this listed 18th Century rural residence open up to a haven of four-star comfort, luxury, warm service, great food, and lots of lovely ways to relax.
We have two restaurants with different menus and styles; an airy, spacious atrium for Afternoon Tea or pre-dinner drinks; tastefully designed and relaxing guest rooms and lodges; and the newest – and most divinely tranquil – destination spa in Ireland.
We help happy couples say ‘I do’ in front of the people they love – whether that’s 4 guests or 400. We host events, exhibitions, and multi-day conferences in our separate conference centre. We’re also a destination for top sports teams who want to strategise, train and eat well.
We are independently owned, and in lots of little ways – from the warmth of our team to our continual investment in The Estate – we like to think this shows.