Hotel Receptionist - Part Time
The Hotel
The Viking Hotel is located 4km from Waterford city centre and just 7km from the M9 motorway. The hotel offers a perfect base for both business and leisure guests. We have 98 rooms in total that are tastefully designed with the comfort of home in mind. The Wooden Pestle Bar & Restaurant recently underwent a makeover and has a great atmosphere which is enjoyed by residents and locals alike. Our front of house areas are tastefully designed and provides the perfect backdrop for our team to welcome every guest who walks through the door!
About the role
The role:
This is a part time position with three to four shifts available per week. Being one of the first people to greet our guests, the hotel receptionist role is key in setting a welcoming tone for every visitor representative on behalf of the entire team in the hotel. We are an experienced, enthusiastic team of hospitality professionals and if you join us you can expect to work in an enthusiastic environment where the focus is on collectively delivering the highest levels of customer care for our guests.
What would you be doing as hotel receptionist?:
Greeting guests in a warm, friendly manner.
Checking in and out guests professionally.
Answering switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.
Taking reservations with care, noting any special requests.
Informing the guests about all hotel facilities available to enhance their stay.
Ensuring that billing is completed correctly.
Dealing with any guest feedback, queries and suggestions quickly and efficiently.
Handling all departmental floats and safe deposits, maintaining high levels of accuracy.
Contributing to a positive working environment by listening and communicating with colleagues in a respectful manner at all times.
Is this role for you? Here are the key criteria we are looking out for:
For this role it is important that you have at least one year of experience as a hotel receptionist .
Experience with the Opera system would be ideal, but isn't 100% essential as training can be provided.
Working in a hotel reception involves a lot of multi tasking - you would have to be comfortable with that.
As the role involves processing detailed information, the ability to focus and record detail is very important.
Being fluent in English is essential for this role.
A happy and caring disposition is very important.
Why join the Viking team?
We like to think we are a great crew to be part of - in fact, we know we are! We have been accredited as a Great Place to Work for two years in a row and as part of the wider PREM team we have been acknowledged as amongst the Best Workplaces in Ireland! We know we're not perfect, but we strive to create an environment where people feel valued, respected and inspired to give of their best - perhaps this is just the right team for you?
Just some of the benefits of working with us:
Great Place to Work Accredited
Awarded ‘Best Workplace in Ireland 2024’
Awarded ‘ Best Workplace for Women in Ireland 2024’
Awarded 'Best Workplace for Health & Wellbeing 2024'
Awarded ‘Outstanding Employer’ by Failte Ireland
Excellent working environment
Staff meals
Flexible working hours
Excellent Hotel staff rates across Ireland, UK & Continental Europe
24/7 Wellbeing Support Programme
Discounted Health Insurance
Free Car Parking
Training & Development opportunities
Career progression opportunities
This is an exciting opportunity to join a hotel that is managed by PREM Group, one of Europe s leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their career. We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswithPREM
PREM Group
PREM Group is a leading hospitality management company operating across Europe, specializing in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Our benefits
PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success. Just some of the benefits of working with us: Great Place to Work Accredited Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024 Awarded ‘Best Workplace in Ireland 2024’ Awarded ‘Best Workplace for Women in Ireland 2024’ Awarded 'Best Workplace for Health & Wellbeing 2024' Awarded ‘Outstanding Employer’ by Failte Ireland Shared accommodation available if required Excellent working environment Learning & development opportunities Career progression opportunities Competitive salary Staff uniform Employee discount rates as well as friends and family rates Breakfast, lunch and dinner options provided Newly refurbished staff canteen Annual housekeeping awards including overall employee of the year and quarter year Summer and Christmas party Flexible working hours Excellent hotel staff rates across Ireland, UK & Continental Europe Employee assistance programme Discounted health Insurance Free car parking
Health insurance
Flexible schedule
Employee discounts
Free parking
Competitive salary
Long service recognition
Employee Assistance Scheme
Culture of recognition
On the job learning
Progression opportunities
Long service awards
Staff celebration events
Hotel Receptionist - Part Time
PREM Group is a leading hospitality management company operating across Europe, specializing in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.