Hotel Receptionist - Hoban Hotel

Our Hotel

The Hoban Hotel has been revitalised following a near €1 million investment. Formerly known as the Aspect Hotel Kilkenny, the hotel is now named after James Hoban, a pioneering architect who was born in Kilkenny in 1755 and went on to design and build America’s White House. It has become a contemporary open plan space which is smart and comfortable while incorporating rich, deep colours paired with statement pieces like trendy light fixtures and bold patterns. Our 1801 Restaurant starts the morning off with a breakfast buffet that has something for everyone. We also serve brunch and lunch, offering the freshest and most sumptuous, sweet treats, salads, soups and sandwiches. We’ve put a lot of thought into our new menu where everything is freshly made and cooked to order and has been designed to satisfy every palette. We source local produce which is fully traceable. The Hoban Hotel Kilkenny is situated among a proud and rich heritage with some of the most popular tourist attractions in Ireland. Kilkenny City Centre offers and original and eclectic mix of designer labels, high street names and independent shops. You’ll never run out of things to do with so much on offer across Ireland’s ancient east.

Your New Role

While the successful candidate will be provided with on the job training, previous hotel reception experience would be advantageous but not essential . The ideal candidate will have excellent customer service skills and experience in a hotel/serviced apartment environment. They will be reliable, organized, have excellent customer care, be a good team player and have a natural flair and enthusiasm for dealing with and communicating with people.

Some duties will include;

• To carry out receptionist duties - Welcoming guests to the property, providing effective check-in and check-out and operating the switch board when required.

• To anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations.

• Manage telephone, and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

• Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate

• To deal with any guest complaints, queries and suggestions quickly and efficiently.

• Use of onsite computer systems including Opera and Room cloud channel manager, email and Microsoft packages