Reviews Administrator
A fantastic opportunity for a Reviews Administrator to join Tomorrow’s Guides based in Hungerford. Tomorrow’s Guides is a highly successful technology business, publishing industry-leading websites carehome.co.uk, homecare.co.uk, and daynurseries.co.uk. Combined, these sites achieve over 20 million visitors a year and have over 600,000 verified reviews. Having achieved fantastic growth for several years, we have exciting plans to grow substantially in the coming years by connecting care seekers to care providers.
About this role:Reporting to the Reviews Manager, the Reviews Administrator plays a pivotal role in ensuring that authentic reviews are added to our websites by performing validation checks and then accurately processing and publishing them. This role requires strong communication skills with clients and collaboration with many other departments within the company. The day-to-day duties of the Reviews Administrator are varied and include processing reviews, answering review queries, and ensuring the thorough execution of all administrative duties typically expected of this role.
This is a full-time role with the option of hybrid working of 3 days in the office and 2 days working from home (laptop and work equipment supplied). It is important that the candidate lives within commutable range of Hungerford.
About the role
Key Responsibilities:
Processing review cards
Processing online reviews
Processing review responses
Email administration
Liaising with clients and reviewers over the telephone
Resolving any queries generated either by email or telephone
Guillotining and sorting review cards received
The Ideal Candidate:
Will have outstanding attention to detail and be a great communicator
Will have an excellent level of computer literacy with knowledge and experience of Microsoft Office
Be professional, confident, diplomatic, and sympathetic when liaising with others
Possess a desire to improve processes and be part of a successful reviews team
Salary and Benefits:
Salary circa £24,000 depending on experience
£4,000 per annum discretionary company bonus scheme
25 days holiday
6% employer pension contribution
Access to free perks and discounts through Perkbox
Long Service Awards
Company and Team nights out
Tomorrow's Guides
We are leading website publishers in the Care Home, Home Care and Nursery sectors. Our three main websites, carehome.co.uk, homecare.co.uk and daynurseries.co.uk receive a combined 22.5 million visitors each year. Each site has a unique audience and provides our visitors with a valuable resource to find the perfect facility for their loved ones or leave a review based on their own experience. We currently have over 15,000 customers across the care and nursery sectors.
The company is made up of Sales, Marketing, News, Reviews, Jobs, Customer Service, Finance, HR, Care Help, Business Intelligence and Development teams.
We're a fun and friendly company to work for. We are a uniquely friendly and sociable organisation with a tremendous level of cross-departmental support. The direction of the company is open and transparent to all employees and there is a huge sense of working together to achieve a common goal. We are growing at a fast pace and developing at an equal speed and have surpassed some incredible goals over the last few years.
Our recently renovated offices in Hungerford, West Berkshire, are open-plan with a real collaborative feel.
Our benefits
We offer a wide range of benefits to our employees, including a generous holiday allowance (25 days plus bank holidays) and a company-wide bonus scheme. With hybrid working (3 days a week in the office and 2 from home), along with great staff events such as evenings out and pizza in the office, Tomorrow's Guides is a great place to work. Recruitment Privacy Policy Welcome to Tomorrow's Guides (tomorrows.co.uk)
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Office perks
Employee discounts
Gym membership or wellness programs
Casual dress
Free parking
Cycle to work
Free work laptop
Referral bonus
Open office
Competitive salary
Work With Charities
Social Opportunities
Annual Rise
Hybrid Working
Access to Health & Wellbeing app
Long service awards
Staff celebration events
Reviews Administrator
We are leading website publishers in the Care Home, Home Care and Nursery sectors. Our three main websites, carehome.co.uk, homecare.co.uk and daynurseries.co.uk receive a combined 22.5 million visitors each year. Each site has a unique audience and provides our visitors with a valuable resource to find the perfect facility for their loved ones or leave a review based on their own experience. We currently have over 15,000 customers across the care and nursery sectors.
The company is made up of Sales, Marketing, News, Reviews, Jobs, Customer Service, Finance, HR, Care Help, Business Intelligence and Development teams.