Customer Service & Sales Advisor
Customer Service &Sales Advisor
Full Time | Up to £26,000 per annum, depending on experience
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including General Insurance, Pensions and Investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer.
About the Agency
As a local agency of NFU Mutual Mourneview deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
Based across our two offices in Downpatrick and Ballynahinch, this is a fantastic opportunity for a positive, friendly, customer focused candidate looking for a career with an ambitious, driven and forward-thinking financial services business.
About the role
Duties & responsibilities
Servicing of existing policies – assisting with changes and renewals
Cross-selling of NFU Mutual products
Generation of leads and renewal dates for General Insurance plus Financial Services, Health and Safety advice (Risk Management) and our professional services suite of products
Collection of payments
Claims handling
About You
Be comfortable working in a regulatory & compliance based environment.
A desire to develop customer relationships & increase sales.
Have excellent interpersonal skills.
Be self-motivated, hardworking, and be able to work with your own initiative.
Ability to work both within a team and independently.
Have good computer skills and be able to work across various platforms.
Minimum of 5 GCSE’s at Grade C or better (or equivalent) including Math’s and English
Successful candidates will be required to complete training organised by NFU Mutual within an agreed timeframe.
Our commitment to you
Professional, hardworking, supportive, and friendly environment, with a strong team ethos and ethical practices
Full training in a friendly and supportive environment
Competitive salary based on experience.
25 days holiday per annum plus bank holidays
Private medical scheme
Life Insurance
Staff referral scheme
Contributory Pension Scheme
Access to online and high street discounts
Career development opportunities
Financial planning services
This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.
Please note you will be employed by McGreevy, Gault, Macauley & Kernohan, Agents of NFU Mutual, and not NFU Mutual directly.
NFU Mutual Mourneview reserve the right to enhance the criteria in the event of an unprecedented response.
NFU Mutual Mourneview are an equal opportunities employer
We will consider any reasonable adjustments throughout the recruitment process
What you will need
Required criteria
- Be comfortable working in a regulatory & compliance based environment.
- A desire to develop customer relationships & increase sales.
- Have excellent interpersonal skills.
- Be self-motivated, hardworking, and be able to work with your own initiative.
- Ability to work both within a team and independently.
- Have good computer skills and be able to work across various platforms.
- Minimum of 5 GCSE’s at Grade C or better (or equivalent) including Math’s and English
Desired criteria
- 2 years previous customer service experience in a similar environment
- A minimum of 1 year previous experience in Insurance sales
Professional skills you’ll need for this job opportunity
Communication
Verbal and Written Skills
Teamworking
Customer Service & Sales Advisor
BeyondHR is a progressive, independently owned HR consultancy firm that helps organisations recruit, manage and safeguard their staff. The Health & Safety and HR consultancy company works for a range of SMEs and larger corporates across Northern Ireland, Scotland, and England. Its HR consultancy team boasts some of the most experienced HR consultants in the outsourced HR industry.