Customer Service Co-ordinator
Job Title: Customer Service Co-ordinatorLocation: Dungannon M1
About the Role:
Donnelly Group is looking for a dedicated and customer-focused Customer Service Co-ordinator to join our team at our Dungannon showroom. In this role, you’ll be the primary contact for our service customers, ensuring they receive outstanding support and clear communication throughout their service experience. You’ll work closely with Sales, Workshop, Parts, and Service teams to provide a seamless, high-quality service experience that builds lasting customer relationships.
Key Responsibilities:
Act as the main liaison between customers and the service department, managing vehicle service updates, repair timelines, and ensuring clear communication.
Deliver exceptional customer service by actively listening to customer concerns, addressing needs, and providing tailored solutions.
Promote available service offerings and special promotions to encourage customer engagement and loyalty to Donnelly Group.
Conduct follow-up calls to strengthen customer relationships, foster loyalty, and encourage repeat business.
Collaborate with the Sales, Workshop, Parts, and Service departments to ensure smooth communication and efficient service delivery.
What We’re Looking For:
Strong interpersonal skills with a customer-first approach.
Excellent communication and problem-solving abilities.
Previous experience in a customer service or co-ordinator role, ideally within the automotive industry.
A proactive, sales-oriented mindset focused on identifying customer needs and promoting relevant services.
Ability to work well with internal teams to enhance the customer experience.
A full driving licence is essential for this role.
Why Join Donnelly Group?
At Donnelly Group, we are committed to building lasting relationships with our customers and our team. As a Customer Service Co-ordinator, you’ll have the opportunity to be part of a professional, dynamic, and supportive environment, with opportunities for growth and development.
About the role
Company Benefits:
In return, we offer a competitive package, including:
Pension Provision
Life Insurance Cover
Health & Well-being package, including Kingsbridge Hospital Diamond Club membership
Access to Health Shield Group Plan
Manufacturer training
30 days of Annual Leave
Please note that this is not an exhaustive list of responsibilities; additional duties may be assigned as needed.
Donnelly Group is an equal-opportunity employer and reserves the right to expand the shortlisting criteria if needed. Join us and become part of a team that values excellent service and strong customer connections.
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What you will need
Required criteria
- A full driving licence is required
- Previous experience in a Customer Service role
- Excellent organisational and time management skills
- Ability to build rapport with customers
- Strong communication skills
- Computer Literate
- Possess a strong work ethic
Desired criteria
- Previous experience within the automotive industry
- A working knowledge of computerised systems such as Kerridge or another CRM
Professional skills you’ll need for this job opportunity
Customer Service
Effective Listening
Ability to Identify and Anticipate needs
Exceptional Customer Service Skills
Exceeding Customer Expectations
Working Under Pressure
Initiative
Donnelly Group
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Our benefits
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Cycle to work
Referral bonus
Competitive salary
Life insurance
Family and friends rates
Long service recognition
Employee Assistance Scheme
Perks Card
Wellbeing Scheme
Work With Charities
Social Opportunities
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Long service awards
Service recognition increases to annual leave
Company employee App
Customer Service Co-ordinator
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.