Senior Service Advisor
Job Title: Senior Service AdvisorLocation: Dungannon M1
About the Role:
Donnelly Group is seeking a dedicated and customer-focused Senior Service Advisor to join our team at our Dungannon showroom. In this vital role, you will be the main point of contact for our service customers, ensuring they receive outstanding support and communication every step of the way. You’ll work closely with our Sales, Workshop, Parts, and Service departments to deliver a seamless and professional service experience.
Key Responsibilities:
Act as a reliable liaison between customers and the service department, addressing vehicle issues, coordinating repair timelines, and ensuring customers are informed and satisfied.
Provide exemplary customer service by listening to concerns, clarifying needs, and offering solutions that exceed expectations.
Proactively promote our service offerings and special promotions, encouraging customers to take advantage of available offers and build loyalty to the Donnelly Group.
Conduct follow-up calls to strengthen customer relationships, foster loyalty, and secure repeat aftersales service.
Collaborate with Sales, Workshop, Parts, and Service departments to ensure smooth communication and efficient service delivery.
What We’re Looking For:
Strong interpersonal skills with a customer-first attitude.
Excellent communication and problem-solving abilities.
Experience in a customer service or advisory role, preferably in the automotive industry.
A proactive and sales-minded approach to identifying customer needs and promoting service opportunities.
Ability to coordinate effectively with internal teams to achieve customer satisfaction.
A full driving licence is essential for this role.
Why Join Donnelly Group?
At Donnelly Group, we believe in building lasting relationships with our customers and our team. As a Senior Service Advisor, you’ll have the opportunity to be part of a professional, dynamic, and supportive environment, with opportunities for growth and development.
About the role
Company Benefits:
In return, we will provide you with the following competitive package:
Pension Provision
Life Insurance Cover
Company Health & Well being package which includes membership of Kingsbridge Hospital Diamond Club
Access to Group Plan at Health Shield
Manufacturers training plan
30 days Annual Leave
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Donnelly Group is an equal opportunities employer.
What you will need
Required criteria
- A full driving licence is required
- Excellent organisational and time management skills
- Ability to build rapport with customers
- Strong communication skills
- Computer Literate
- Possess a strong work ethic
- Previous experience in a Service Advisor role in the automotive industry
Desired criteria
- A working knowledge of computerised systems such as Kerridge or another CRM
Professional skills you’ll need for this job opportunity
Customer Service
Effective Listening
Ability to Identify and Anticipate needs
Exceptional Customer Service Skills
Exceeding Customer Expectations
Working Under Pressure
Initiative
Donnelly Group
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Our benefits
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Cycle to work
Referral bonus
Competitive salary
Life insurance
Family and friends rates
Long service recognition
Employee Assistance Scheme
Perks Card
Wellbeing Scheme
Work With Charities
Social Opportunities
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Long service awards
Service recognition increases to annual leave
Company employee App
Senior Service Advisor
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.