Sales Support Co-ordinator
We are looking for a proactive and motivated Sales Support Coordinator to join our team at our M1 site in Dungannon.
In this role you will provide essential support to our sales team, handling daily responsibilities that keep our operations running smoothly. This is an excellent opportunity to develop your skills, gain hands-on experience, and build a rewarding career in the automotive industry.
At Donnelly Group we are passionate about ensuring our customers are always put first every day, everywhere.
Donnelly Group prides itself on putting customers first and having the best team to support this, so why not join us?
About the role
Role & Responsibilities:
As a key support for our sales team, you will handle a variety of essential tasks, including maintaining the forecourt, delivering and collecting vehicles, completing administrative work, and any additional duties as needed. A commitment to delivering exceptional service to our customers is essential. You should be comfortable interacting and establishing rapport with both new and returning customers, as well as collaborating effectively with team members.
Person Specification:
The ideal candidate will demonstrate professionalism and uphold high standards in both verbal and written communication. A positive, ‘can-do’ attitude is essential for success in this role.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Donnelly Group is an equal opportunities employer
What you will need
Required criteria
- A full UK driving licence
- Previous experience gained in a customer facing or administration role
- Strong organisation skills with an attention to detail
- Previous experience gained in a support or customer facing role
- Proficient in IT packages, particularly MS Office
Professional skills you’ll need for this job opportunity
Customer Service
Establishing Rapport With Clients
Exceptional Customer Service Skills
Time Management/Organisational skills
Exceeding Customer Expectations
Donnelly Group
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Our benefits
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Cycle to work
Referral bonus
Competitive salary
Life insurance
Family and friends rates
Long service recognition
Employee Assistance Scheme
Perks Card
Wellbeing Scheme
Work With Charities
Social Opportunities
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Long service awards
Service recognition increases to annual leave
Company employee App
Sales Support Co-ordinator
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.