Receptionist

Castle Leslie Estate voted a Best Place to Work is looking for a Receptionist.

Requirements –

• Follow all company policies and procedure; ensure uniform and personal appearances are clean and professional.

• Welcome and acknowledge all guests according to the company standards; anticipate and address guests’ service needs.

• Handle any guest issues with professionalism and confidence;

• Develop and maintain positive working relationships with the Reception team and support the team to reach common goals.

• General computer knowledge

• Pleasant demeanour when interacting with hotel guests

• Good communication skills

• Organisational skills

• Ability to multitask

• Willingness to learn hotel computer system/software

• Problem-solving skills

• Customer service skills

Job responsibilities:

At Castle Leslie, we believe that the first impression is the one that lasts a lifetime, and as a receptionist, you are the heart and soul of our historic estate. Your role goes far beyond answering phones and greeting guests; it's about creating an enchanting experience that mirrors the beauty and charm of our surroundings. With every smile, every word of welcome, and every attentive gesture, you set the tone for an unforgettable visit.

Your responsibilities will include managing guest inquiries with grace and efficiency, coordinating reservations, and providing essential information about the castle's rich history and stunning amenities. Each interaction offers an opportunity to showcase the warm hospitality that Castle Leslie is renowned for. Your organisational skills will ensure that our operations run smoothly, keeping everything from check-ins to special requests running like clockwork.

As part of our dedicated team, you will play a crucial role in shaping our guests' experiences, making you an integral part of the magic that happens here daily. You will not only represent the castle’s brand but also embody its legacy, weaving the timeless stories of our estate into every conversation. Join us at Castle Leslie, where your passion for service will help create lasting memories for all who pass through our grand doors.

Castle Leslie Estate believes that embracing equality and diversity in the workplace benefits not just Castle Leslie Estate, but also individual employees, divisions, and our customers. All our employees bring their own background, work style, distinct capabilities, experience, and characteristics to their work. We recognise that our talented and diverse workforce reflects the diversity of our customers and markets, and we want to utilise the widest range of skills, knowledge and experience in our business while complying with legislation.

Benefits:

• Company events

• Employee discount

• Food allowance

• On-site parking

• Wellness program