This job expired on 24th October 2024
JLR Senior Service Advisor
Join our award-winning team at Donnelly Group Jaguar Land Rover.
We are seeking a motivated Senior Service Advisor to join our Aftersales Team at our Dungannon showroom.
About the role
Reporting to:
Jaguar Land Rover Aftersales Manager
Your Role:
As a Senior Service Advisor, you will be a key member of our service department, building lasting relationships with customers and ensuring their complete satisfaction. Your responsibilities will include:
Customer Service: Providing exceptional customer service, addressing concerns, and building trust.
Sales: Actively promoting products and services, showcasing your sales expertise.
Team Leadership: Guiding and mentoring the Aftersales team to achieve their best.
Operations: Overseeing department performance, managing budgets, and ensuring efficiency.
Technical Knowledge: Demonstrating a deep understanding of Jaguar Land Rover vehicles and services.
Performance Analysis: Monitor and analyse department performance to identify areas for improvement. Develop and implement strategies to increase efficiency, reduce costs, and enhance customer satisfaction.
Communication: Effectively communicate with customers, technicians, and management. Clearly convey information, address concerns, and maintain open lines of communication.
What We're Looking For:
Experience: A minimum of two to three years proven experience in a vehicle service department, with a strong background in customer service and sales.
Knowledge: In-depth knowledge of vehicle parts, services, and industry standards.
Skills: Excellent communication, organisation, IT and time management skills. A passion for customer service and a strong work ethic are essential.
Leadership: Ability to lead and motivate a team, setting a positive example and driving results.
Why Choose Donnelly Group?
Award-Winning Team: Be part of a recognised leader in the automotive industry.
Growth Opportunities: Advance your career with a company committed to your development with manufacturer training.
Competitive Compensation: Enjoy competitive salary and benefits package.
Supportive Culture: Work in a collaborative and supportive environment.
Ready to Apply?
If you're a dedicated professional with a passion for customer service and the automotive industry, we invite you to submit your application.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunities employer
The company reserves the right to expand the short listing criteria to facilitate the short listing process
What you will need
Required criteria
- Previous Experience in Vehicle Service Department
- Knowledge of Vehicle Parts and Services
- Excellent customer facing skills
- Excellent organisation and time management skills;
- Strong communication skills
- Sales experience
- Self motivated
- Team management
- Previous working experience with targets and selling.
- Strong computer skills;
- A full driver’s licence as driving duties are involved
- A minimum of two to three years proven experience in a vehicle service department
Professional skills you’ll need for this job opportunity
Customer Service
Establishing Rapport With Clients
Mentoring & Coaching
Effective Listening
Ability to Identify and Anticipate needs
Responding to Customer Needs
Teamwork
Organisational skills
Donnelly Group
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland. We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Our benefits
Vacation, Paid time off
Performance bonuses
Paid sick days
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Free parking
Cycle to work
Referral bonus
Competitive salary
Life insurance
Family and friends rates
Long service recognition
Employee Assistance Scheme
Perks Card
Wellbeing Scheme
Work With Charities
Social Opportunities
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Long service awards
Service recognition increases to annual leave
Company employee App
JLR Senior Service Advisor
As Northern Ireland’s largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.