Holiday Inn - Assistant Night Manager
About us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
This role will involve assisting the Night Manager in ensuring that night audit procedures are adhered to and to deal with any guest queries to ensure the comfort, security and safety of our guests. You will work as Night Duty Manager in absence of the Night Manager, where you should ensure all services provided in the hotel meet the high standards of Holiday Inn. In this role you will monitor the night porter and late-night food & beverage staff. We will provide you full training of Property Management systems and Hotel health and safety.
Hours: 40 per week
What we offer
· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
· Health Care Cash Plan
· Diamond membership of Kingsbridge Hospital Group
· Enhanced Pension Scheme
· Enhanced Maternity Pay
· Enhanced Paternity Pay
· Cycle to work
· Recruit a friend scheme
· Employee Appreciation and Social Events
· Employee of the Month Award
· £20 for completion of FLOW training
· Increased Annual leave with service
· Discount at Bodyscape – Employee rate and family and friend rate
· Cyrospa discount rate at Bodyscape
· Communication and advice on Health and Wellbeing
· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
· Work for globally renowned Hotel Brands
· Reward Club Incentive Scheme
· Hotel Incentive scheme
About the role
Your day to day
• In absence of the Night Manager act as Night Duty Manager and be responsible for the smooth running in all departments
• Complete all reception night duties including cash up, night audit, night reports check-in late arrivals and do early check-ins.
• Assist the Night Manager in the management of all night staff accordingly
• Provide solutions for any problem/complaint raised by guest while following the Hotel Problem resolution Policy.
• Supervise and Serve food and beverage to resident guests at night, according to the service and cash/charge procedures.
• Do walks around the Property and report any defects and issues to relevant department
• Go through daily conference sheets and set rooms if requested by Conference department
• Keep all public areas neat and tidy and free from any hazards.
• Liaise with all other departments on any guest request i.e., wake up calls, book taxis, early breakfast, group departures, etc.
• Actively participate in any training and personnel exercises designed to improve standards and performance levels
• Deal with guest complaints in a friendly and efficient manner to always ensure guest satisfaction
• Upkeep of the equal opportunities policy to ensure that there is a neutral working environment
• Work in accordance with standard procedures within each department.
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Holiday Inn hotels.
The Holiday Inn hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
· True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
· True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
· True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.
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What you will need
Required criteria
- • 6 month of hotel Duty Manager experience
- • Experience within a customer service role
- • Good Communication and written skills
- • Good with computer systems and Apps
- • Must speak and have a clear understanding of English.
Desired criteria
- • Experience within the hospitality industry
- • Previous night shift work, weekends and bank holidays.
Andras Hotels
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments. We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Our benefits
What we offer