Central Despatch Operator
Due to continuous growth the opportunity has arisen for a permanent role as Central Despatch Operator.
The successful candidates can chose to be based at either our Belfast, Ballymena, Coleraine or Newtownards depots.
About the role
Job Description
As Central Despatch Controller you will primarily be responsible for organising RMC despatch for several Northstone concrete plants across the province as part of a team. The role will also require you to provide administrative and office support services as may be required.
The successful applicant will also be expected to be involved in other activities from time to time as required by Senior Management Team.
Specific Responsibilities
Supervise and coordinate activities of employees engaged in the production and transport of concrete products.
Receive orders for concrete products and as required provide prices or elevate to the commercial team.
Manage customer queries and ensure customer requirements are fulfilled
Liaise with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading time.
Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
Prepare delivery tickets, and related shipping documents and assign drivers for scheduled deliveries.
Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
Maintain contact with drivers to expedite deliveries. Ensuring efficient use of the available fleet of concrete delivery trucks (owned and hired)
Monitor personnel or HGVs to coordinate delivery schedules.
Respond to all phone calls for ready mix concrete.
Relay work orders, messages, and information to Concrete Dispatchers, Production Managers, and Concrete Supervisors.
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Undertake administrative duties such as compilation of reports, record keeping and document management
Stock management and reconciliation.
Comply with the Organisation’s health and safety policy.
Any other duties as required by senior management
Personal Profile
Prior knowledge of concrete despatch and computerised despatch systems, particularly Command Alkon, would be advantageous
Proficient computer skills with working knowledge of Excel and Word
Independent decision- maker who can prioritise conflicting demands
Strong understanding of Concrete mix design
Excellent communication skills - both written and verbal
Excellent telephone manner essential
Full and Clean Driving Licence
Reliable and dependable with a flexible approach to work and working hours
Self-motivated. Able to demonstrate initiative whilst in a team environment
Sound understanding of Health & Safety matters
What you will need
Required criteria
- Proficient computer skills with working knowledge of Excel and Word
- Strong understanding of Concrete mix design.
- Good decision making skills and ability to effectively prioritise
- Excellent written and verbal communication skills
- Excellent telephone manner
- Reliable and dependable with a flexible approach to work and working hours.
- Sound understanding of Health & Safety
Desired criteria
- Prior knowledge of concrete despatch and computerised despatch systems
Northstone Materials
Northstone Materials has been supplying the construction industry in Northern Ireland for more than 60 Years. Our combined product portfolio and associated services consistently achieve a reputation for quality and value unrivalled in the materials supply sector in Northern Ireland.
Northstone Materials is Northern Ireland's leading supplier of high-quality aggregates, asphalt, concrete and civil engineering products. With over 60 years in the industry, we're proud to be at the heart of many of the province's most important construction projects. From our Head Office in Coleraine, we're a local company with deep roots in our communities. We invest heavily in modern technology and sustainability to make sure that we not only meet today's standards, but set the bar for the future. Our experienced team is passionate about delivering materials and services that are reliable, durable and exactly what our customers need.
At Northstone, we take pride in being more than just a supplier- we're a trusted partner for contractors, develops and councils across Northern Ireland and beyond. Our strong reputation is built on years of hard work, a focus on quality and a belief in building long term relations with our clients. We believe in doing things to right way, with a commitment to sustainability, safety and innovation that runs through everything we do.
Our benefits
Vacation, Paid time off
Performance bonuses
Retirement plan and/or pension
Employee development programs
Free parking
Cycle to work
Referral bonus
Competitive salary
Employee Assistance Scheme
Wellbeing Scheme
Annual performance review
Culture of recognition
On the job learning
Progression opportunities
Access to Health & Wellbeing app
Staff celebration events
Company employee App
Central Despatch Operator
Northstone Materials has been supplying the construction industry in Northern Ireland for more than 60 Years. Our combined product portfolio and associated services consistently achieve a reputation for quality and value unrivalled in the materials supply sector in Northern Ireland.