Support & Operations Manager (x2 Positions)
(40 hours) | Permanent | Belfast
5 days per week (5 days x 8 hours) covering days & evenings Monday to Friday, with participation in an On Call rota
Salary: £38,000 per annum with the opportunity to earn £40,000 p.a. upon successful achievement of probationary objectives.
Queens Quarter Housing Limited is a provider of Dispersed Intensively Managed Emergency (DIME) accommodation and support services for single homeless Service Users with multi-complex needs in the South Belfast area. Utilising the multi-disciplinary approach to the provision of support, we seek to promote positive and lasting outcomes for our Service Users as they work towards permanent resettlement in the community.
Benefits:
30 days annual leave
Paid lunch breaks
Pension Scheme
Staff Wellbeing & Counselling Service
Recruitment Referral Scheme.
The successful applicant must complete a Satisfactory Enhanced AccessNI check
About the role
About the role
The Role
The Support & Operations Manager is a pivotal role within our organisation, responsible for overseeing and managing the Support Services team. This position requires a dynamic leader who is knowledgeable about Supporting People requirements and is skilled in managing and motivating a team. The role demands a balance of administrative, managerial and interpersonal skills to ensure the effective delivery of support services in line with organisational standards as well as legal and statutory requirements.
Key Duties
Team Management and Leadership: Oversee the daily operations and performance of the Support Services team. Provide leadership, guidance and support to ensure the team delivers high-quality support to Service Users.
Risk/Needs Assessment & Case Management: Ensure assessment and case management processes are adhered to with the key drivers being Service User safeguarding and Service User resettlement.
Quality Assurance and Compliance: Monitor and ensure compliance with Supporting People guidelines, organisational policies and best practices in homeless support services. Carry out regular audits of Service User files to ensure appropriate quality standards and statutory compliance.
Crisis Management and Support: Provide leadership in crisis situations, ensuring the team responds effectively and in accordance with emergency protocols and statutory reporting requirements. Provide post MAI debriefing and follow-up with staff.
Referrals: approving or refusing placements based on assessed need and QQH resources and facilities.
Service User Complaints: ensure that the complaints procedure is well publicised and operated according to the Operational Complaints Policy.
Health, Safety, Welfare & Security: ensure the highest possible standards of health, safety, welfare and security for staff, Service Users, visitors and QQH properties.
Stakeholder Engagement and Collaboration: Foster and maintain strong relationships with local agencies, stakeholders and partners, enhancing the multi-disciplinary support approach for Service Users.
Team Cohesion and Morale: Foster a positive, collaborative work environment, addressing any team dynamics issues and promoting team cohesion and morale.
Training and Continuous Learning: Identify and facilitate training needs for yourself and the Support Service team
Performance Monitoring and Evaluation: Regularly set objectives, monitor and assess the performance of team members through probationary, supervision and performance management review processes, providing constructive feedback and implementing performance improvement plans as needed.
To Apply:
You will be required to submit the following by the closing date:
1. An up to date C.V.
2. A completed Support & Operations Manager Essential & Desirable Criteria Evidence Form
The full job description and Person specification can be found in the accompanying application pack.
Please return your completed application documents to recruitment@wegobeyondhr.com by midnight on Thursday 31st October 2024.
QQH is committed to equality of opportunity and to selection on merit.
QQH reserve the right to enhance the criteria in the event of an unprecedented response
What you will need
Required criteria
- Hold a degree in Social Work, Psychology, Social Sciences, or related field AND at least 3 years of leadership or managerial experience in supported accommodation settings, residential, or homeless support services, OR, have at least 5 years of leadership or managerial experience in supported accommodation settings, residential, or homeless support services
- Have an in-depth understanding and experience with Supporting People and safeguarding legislation in Northern Ireland, especially as it pertains to homelessness and temporary accommodation provision
- Proven ability to manage and inspire a team, promoting trauma-informed practice.
- Demonstrate strong working relationships with key stakeholders within the homelessness sector
- Strong skills in incident management, conflict resolution and decision-making in high-pressure situations typical to homeless support settings
- Strong organisational skills and ability to manage personal workload and team task allocation
- Be proficient in MS Office suite and be familiar with data management systems & technologies relevant to social services and temporary housing operations
- Be prepared to participate in the shared management team On Call rota on evenings and weekends
Desired criteria
- Have experience of contributing to positive change management
- Have strategic planning skills
- Have completed training in mental health first aid, trauma-informed care.
Professional skills you’ll need for this job opportunity
Dispute Resolution
Managing Teams
Problem Solving
Developing People
Support & Operations Manager (x2 Positions)
BeyondHR is a progressive, independently owned HR consultancy firm that helps organisations recruit, manage and safeguard their staff. The Health & Safety and HR consultancy company works for a range of SMEs and larger corporates across Northern Ireland, Scotland, and England. Its HR consultancy team boasts some of the most experienced HR consultants in the outsourced HR industry.