Hire Controller

Key Responsibilities

• Deliver Outstanding Customer Service: Ensure every interaction with customers is exceptional and leaves a lasting impression.

• Prepare Essential Documentation: Create hire contracts, quotations, and other important correspondence with precision.

• Handle and Track Enquiries: Address customer enquiries, source new business opportunities, and keep detailed records.

• Follow Up Efficiently: Follow up on quotations and enquiries to convert potential leads into successful deals.

• Generate Reports: Prepare detailed weekly and monthly reports to keep track of key metrics.

• Maintain Accurate Records: Keep all records up-to-date and meticulously organised.

Skills and Experience

• Top-Notch Communication: Exceptional written and verbal communication skills.

• Detail-Oriented: Strong attention to detail and accuracy.

• Multi-Tasker: Ability to juggle multiple tasks and prioritise effectively.

• Numerate and IT Savvy: Proficient in Microsoft Office (Excel, Word, and Outlook) and comfortable handling numbers.

• Industry Experience: Previous experience as a Hire Controller or in a similar role within the hire industry is a significant advantage.

Key Attributes

• Customer Service Champion: Dedicated to delivering first-class service and exceeding customer expectations.

• Team-Oriented: A proactive team player who engages with colleagues and shares knowledge generously.

• Self-Motivated: A driven self-starter who tackles challenges with enthusiasm.

• Methodical and Thorough: Possesses a meticulous approach to work and ensures all tasks are completed accurately.

• Integrity and Professionalism: Maintains high standards of integrity and professionalism in all interactions.

• Pressure Performer: Capable of working effectively under pressure while maintaining a positive attitude.

• Proactive and Organised: Demonstrates excellent time management and organisational skills.

What You Will Get in Return

• Competitive salary and bonus scheme.

• Generous holiday allowance (rising with service).

• Option to buy extra holidays.

• Option to sell or carry over up to 5 days holiday.

• Christmas Shutdown.

• Early finish on Fridays.

• Group pension.

• Annual salary review each January.

• Life assurance of 2x annual salary.

• Personal accident insurance.

• Free onsite parking.

• Employee assistance programme.

• Training and progression opportunities.

• Family-run and well-established, secure company (trading 90 years).

• Open door policy.

• Cycle to work scheme.

• Employee referral scheme.

• Benefits scheme (discounted retailers).

• Corporate eyecare scheme through Specsavers.

• Direct communication with MD/CEO and staff satisfaction surveys.

We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company. If you require any adjustments for your interview, please advise our recruitment team as soon as possible.

IMPORTANT NOTICE TO RECRUITMENT AGENCIES:

Any unsolicited CVs will be sent at the recruitment agency’s own risk and will be interpreted as ‘gifts’ and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position. If we require your assistance with any vacancy we will contact you.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.