IT Helpdesk Technician
An opportunity for a dedicated Helpdesk Technician has arisen within our skilled IT team. We are looking for someone who can bring their skills and experience to our team and gain exposure to a diverse range of technologies and systems. This is fantastic opportunity for someone looking to further develop their skills and learn from experienced colleagues, with clear pathways for growth and career advancement.
This is an office-based position at our North Wales Head Office with occasional travel to other sites using a company vehicle, so full driving license is essential.
Company Overview:
Darwin Escapes has 26 amazing destinations across the United Kingdom, each of which has its own unique offering. Whether you are looking for a role in food and beverage, grounds, maintenance, housekeeping, entertainment or at a management level then the Darwin family will have the career waiting for you!
About the role
Key Responsibilities:
· Provide technical support to staff.
· Troubleshoot and resolve technical issues efficiently.
· Collaborate with team members to deliver exceptional IT services.
Requirements:
· Proven experience in an IT Support role.
· Exposure to Active Directory and/or O365 administration.
· Experience supporting PCs, laptops, mobile phones and printers.
· An understanding of basic networking and security concepts.
· Strong problem-solving skills and proactive attitude.
· Enjoy problem solving and finding solutions.
What’s in it for you:
· Competitive rate of pay.
· Enhanced holiday entitlement (*with the option to cash in a number of holidays per year).
· Discounted staff breaks at our luxurious holiday resorts across the UK.
· Free use of all Darwin Escapes resort facilities including many of our free gyms and swimming pools.
· Food discount across all resorts.
· *Free complimentary round of Golf .
· Discounts on spa treatments.
· *Discount on website ticket prices for Chester Zoo, the UK’s largest charity zoo.
· *'Introduce a friend' recruitment bonus.
· *Company employee sick pay.
· Compassionate leave pay.
· Employee Assistance Programme.
· Free access to the Darwin Academy training programme to help further your career and skill levels.
· Cycle to work scheme.
· MediCash cash plan.
*Subject to terms and conditions
Why work for us:
‘Darwin Escapes is successful because of our Team, who are like minded, dedicated and committed to delivering outstanding standards and customer experience. This is how we support each other to carve those life long memories for our holiday home owners, holiday guests and golf members and visitors’ – Lindsey Esse, Managing Director.
What you will need
Required criteria
- Right to Live and work in the UK
- A full UK driving licence
Desired criteria
- Proven experience in an IT Support role.
- Exposure to Active Directory and/or O365 administration.
- Experience supporting PCs, laptops, mobile phones and printers.
- An understanding of basic networking and security concepts.
- Strong problem-solving skills and proactive attitude.
Darwin Escapes
A Darwin Escape will always be the perfect destination. A chance to unwind, power down or charge up! You’ll be all set to explore, seize adventure, dream bigger and let go of it all. Whether you’re looking for a peaceful retreat in a picturesque rural setting, or a fun-packed family break in the heart of the action, we’ve got the perfect escape waiting for you. Each of our locations are unique – no two are the same. We have lots of different accommodation, from luxury lodges complete with their own private hot tub, through to family-sized caravans and even treehouses. We want you to love your escape, so we are always striving for excellence. All of our resorts are beautifully-maintained, with our award-winning facilities and stunning accommodation. Where you can relax and unwind or have an adventure filled holiday break away – make it your holiday, your way.
Start your career with one of the fastest growing companies in the UK holiday industry. Darwin Escapes has 26 locations across the country, each with its own unique personality and offering, including luxurious lodge retreats, more family focused destinations and countryside tranquil locations. We offer something for everyone, from our holidays guests, holiday home owners to our valued staff. No matter where you are in the country we are sure to have a resort near you. Whether you're down at the southern-most point of Cornwall or all the way up to Ayrshire in Scotland, and everywhere in between, we have the career for you! If you're looking for a role in entertainment, food and beverage or at a management level the Darwin family will have the career waiting for you. With a friendly and encouraging environment you can start your career at Darwin Escapes with lots of opportunities for progression or movement amongst locations.
Our benefits
We offer on-the-job training and a professional environment where everyone can thrive. So why not apply and start your career with us today!