Client Support Executive
Join Our Team as a Client Support Executive
Are you a detail-oriented individual with excellent organizational skills? Do you thrive in a dynamic team environment and have a passion for delivering exceptional client service? If so, we have an exciting opportunity for you to join our team as a Client Support Executive.
About Us: Healix is a leading healthcare solutions provider, dedicated to providing top-end client service.
As we continue to grow, we are seeking a motivated and proactive individual to contribute to our success in the role of Client Support Executive.
About the role
Main Purpose of the Job: As a Client Support Executive, you will play a vital role in providing administrative support for all client service activities. Working collaboratively within a dedicated team, your responsibilities will include:
Data preparation and loading of membership information within the Case Management System for Healthcare Trust, Insured, and Third-Party clients.
Updating and maintaining membership data with a high level of accuracy.
Overseeing day-to-day activities of scheme implementation and onboarding.
Preparing onboarding documents, including FAQs, Table of Benefits, and online booklets.
Collaborating with the Client Relationship and Clinical teams to ensure scheme wording is appropriate and regularly updated.
Arranging mail merges and posted communication when required.
Ensuring prompt and accurate member communication for onboards and renewals.
Arranging for membership figures to be provided as needed.
Undertaking other duties as reasonably required by the Client Services Manager and Head of Client Services.
We are looking for a candidate with the following attributes:
Articulate individual with excellent written and spoken communication skills.
High attention to detail and organizational skills.
Ability to work to deadlines with a high degree of flexibility.
Knowledge of Trusts and PMI would be beneficial.
Excellent Microsoft Office skills, particularly Word and Excel.
Good numerical skills.
Commercial awareness and the ability to escalate potential issues promptly.
Thorough and careful approach to workload.
Ability to liaise independently between stakeholders in various departments.
Be a part of a growing company where your contributions make a difference. How to Apply: If you are ready to take on this exciting challenge, please submit your CV detailing your relevant experience
Healix is an equal opportunity employer. We welcome candidates from all backgrounds and experiences.
What you will need
Required criteria
- Good Communication Skills
- Attention to Detail
- Excellent Microsoft Office Skills
Desired criteria
- Knowledge of Trusts and PMI
Healix
All around the world, Healix safeguards people's health and wellbeing.
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Our benefits
Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Opportunity to travel
Casual dress
Cycle to work
Open office
Competitive salary
Life insurance
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Hybrid Working
Client Support Executive
All around the world, Healix safeguards people's health and wellbeing.