Account Manager
We are recruiting an Account Manager to join our growing team at Healix Health. The role is advertised both in Esher (Surrey) and Bristol and the successful candidate will need to visit both offices. The role will be hybrid.
Reporting to the Head of SME, the Account Manager will work closely with the Business Development Team and the Head of SME to achieve the business objectives and financial targets. You will be responsible for activities associated with Healthcare Trusts including our Multi-employer trust offering and ConneX.
The main tasks within this role will be to maintain and develop existing accounts as well as building effective working relationship with our intermediary partners, using consultative and resourceful methods, along with robust data to enhance our offerings and benefit profitably, within a competitive marketplace.
The role will require close working relationships with key internal stakeholders; Data & Pricing, Finance, Operations and the Clinical Support Team.
This diverse role will require a high performing, influential and entrepreneurial individual with the enthusiasm and confidence to deliver across many commercial disciplines and audiences.
The job holder will be expected to create and maintain a healthy internal and external perception, and network in order to promote Healix and our capabilities professionally.
We will expect to see experience/evidence of:
Self-motivated and experience of achieving set targets.
Financially aware with the ability to interpret and deliver numbers (an understating of costs; production and operational costs).
The ability to see beyond immediate requirements (future opportunities).
Awareness of contracts, deeds and terms and conditions of business.
Technical, able to use and understand technology efficiently and with ease.
Proven and successful networker.
Confident public speaker with the ability to engage an audience.
A good command of English, with the ability to communicate with all audiences.
About the role
Key activities/Responsibilities:
Manage, maintain, and develop Healthcare Trust accounts.
Build effective working relationships with our intermediary partners.
Develop relationships with clients and intermediaries to generate new income for Healix.
Oversee and project-manage the renewal process for clients, ensuring all internal and external stakeholders are involved and aware of requirements.
Retain and develop healthy relationships with all external account owners (generally HR, Finance and/or procurement teams).
Ensure an excellent commercial knowledge of client businesses and sectors (knowing your client’s business). Research and keep up to date with any commercial or industry news/ changes.
Keep topical and ensure a good knowledge of general political agendas/focusses, as well as those affecting the healthcare sector and client sectors.
Present capabilities to clients, through direct communication, virtual and face to face meetings, telephone calls and emails, representing Healix at industry events, conferences and trade shows.
Ensure all forms of presentation are tailored to the audience.
Marketing/Commercial
Support and contribute to marketing initiatives.
Understand the markets, changes, requirements and trends.
Ensure market awareness including competitor activities, utilising ideas where appropriate.
With guidance from the Head of SME, ensure attendance at appropriate industry events.
Ensure all marketing, (new business pitches, presentations, events, seminars) are delivered competently and efficiently, in alignment with our brand, and are always tailored to the audience.
Work with colleagues and key stakeholders to identify routes to market via RFPs or tenders, ensuring we are positioned and understood correctly.
What you will need
Required criteria
- • Excellent account management skills with a proven track of delivering
- • Capable of hands on problem-solving, with ability to generate ideas and solutions.
- • Motivated and hardworking with the ability to stimulate and foster healthy relationships
Healix
All around the world, Healix safeguards people's health and wellbeing.
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Our benefits
Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Opportunity to travel
Casual dress
Cycle to work
Open office
Competitive salary
Life insurance
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Hybrid Working
Account Manager
All around the world, Healix safeguards people's health and wellbeing.