F&B Host

Duties and Responsibilities of the Role:

• Handle incoming reservation requests through various channels (phone, online, in-person).

• Maintain an organized and up-to-date reservation system.

• Welcome guests with a friendly and professional demeanour.

• Escort guests to their tables, ensuring a smooth and efficient seating process.

• Coordinate with the kitchen and waitstaff to manage table turnover and ensure a seamless dining experience.

• Relay special requests or accommodations to the appropriate team members.

• Have a thorough understanding of the restaurant's menu offerings.

• Provide recommendations and answer questions about menu items.

• Attend to guest inquiries, concerns, and special requests.

• Ensure guest satisfaction and address any issues promptly and professionally.

• Promote special menu items, promotions, and upselling opportunities.

• Maximize revenue by encouraging guests to explore various offerings.

• Maintain the cleanliness and presentation of the host area and entrance.

• Monitor the overall ambiance of the restaurant, ensuring it aligns with our luxury standards.

• Monitor and manage the flow of guests to avoid congestion.

• Liaise with the outlet manager and other team members to ensure smooth operations.

• Assist in organizing special events and group bookings.

• Provide support during busy periods to ensure guest satisfaction.

• Handle cash and credit card transactions accurately.

• Process payments and provide receipts to guests.

• Participate in training sessions to stay informed about menu changes, promotions, and hotel services.

Requirements for the role:

• Previous experience in a similar role, preferably in a luxury hotel or upscale restaurant.

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Professional appearance and demeanour.

• Knowledge of reservation systems and basic cash-handling procedures.

• Customer-focused attitude with a passion for delivering exceptional service.