C&B Supervisor

Duties and Responsibilities of the Role:

• Assist in the coordination of conferences, banquets, and events from planning stages to execution.

• Work closely with the Conference and Banqueting Manager to ensure all client requirements are met.

• Supervise and coordinate the activities of staff involved in conferences and banquets, including servers, event coordinators, and support staff.

• Provide guidance and support to ensure staff performs their duties effectively.

• Oversee the setup of event spaces, ensuring proper arrangement according to event type and client preferences.

• Coordinate logistical aspects, such as seating arrangements, equipment setup, and signage.

• Interact with clients and guests to address inquiries, resolve issues, and ensure a positive experience.

• Monitor the quality-of-service delivery and take corrective actions as needed.

• Train new staff members on conference and banqueting procedures, service standards, and customer interaction.

• Conduct ongoing training sessions to enhance the skills of existing staff.

• Ensure that events meet or exceed established quality standards.

• Conduct inspections to ensure proper setup, cleanliness, and adherence to safety regulations.

• Maintain effective communication with the Conference and Banqueting Manager, staff, and other departments.

• Relay important information to staff and address any issues promptly.

Requirements for the role:

• Previous experience in a supervisory role within the hospitality or events industry.

• Knowledge of event planning and banqueting procedures.

• Strong organizational and leadership skills.

• Excellent communication and interpersonal abilities.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Familiarity with health and safety regulations related to events.

• Flexibility to work evenings, weekends, and holidays as required by event schedules.

• Customer-focused mindset and dedication to delivering exceptional service.