Learning and Development Executive with Experience in Hospitality

Duties and Responsibilities of the Role:

Training and Development Programs:

• Collaborate with department heads and HR to identify training needs and develop comprehensive learning and development programs.

• Design and deliver engaging training sessions, workshops, and e-learning modules that align with the organization's goals and objectives.

• Conduct training needs assessments, evaluate training effectiveness, and make recommendations for program enhancements.

• Monitor industry trends and best practices in learning and development, and incorporate them into the training programs.

Onboarding and Orientation:

• Develop and implement a structured onboarding and orientation program for new employees, ensuring a smooth integration into the organization.

• Coordinate with department managers to facilitate department-specific training for new hires.

• Provide guidance and support to new employees, answering questions and addressing concerns during the onboarding process.

Performance Management:

• Support the performance management process by assisting in the development and implementation of performance appraisal systems.

• Provide training and guidance to managers on performance feedback and coaching techniques.

• Collaborate with HR and department managers to identify performance gaps and develop targeted training interventions.

Learning Experience Platform (LXP) Implementation:

• Lead the implementation of a new Learning Experience Platform (LXP) for the organization.

• Collaborate with external vendors and internal stakeholders to define requirements, select the appropriate platform, and customize it to meet the organization's needs.

• Develop and deliver training on the LXP to ensure smooth adoption and utilization by employees.

• Monitor and evaluate the effectiveness of the LXP, making recommendations for improvements and enhancements.

Talent Development:

• Identify high-potential employees and develop customized development plans to nurture their skills and capabilities.

• Collaborate with department managers to create career progression pathways and succession plans.

• Provide coaching and mentoring to employees to support their professional growth and development.

Administrative Tasks:

• Maintain accurate and up-to-date training records, including attendance, evaluations, and certifications.

• Create SOP’s for all departments alongside key contributors such as HODS, supervisors or trainers

• Prepare training materials, resources, and documentation, ensuring they are organized and readily available.

• Coordinate logistics for training programs, including scheduling, room setup, and equipment arrangement.

• Support the development of High-Performance Culture through learning, coaching and mentoring

• Review all training policies and procedures

• Track / record all L&D initiatives

• Evaluate the L&D activities in line with business objectives

• Support performance management and review process for supervisors and employees

• Ensure all work carried out is in compliance with the required standards, Food Safety, Health & Safety, Environmental and regulatory requirements

• Drive high calibre recruitment process across all departments in conjunction with HOD’s

• Establish links/good working relationships with key colleges to ensure flow of quality graduates / management trainees

• Assist the Human Resources office with various administrative tasks, such as maintaining employee records, preparing reports, and coordinating HR-related activities.

• Support HR in recruitment and selection processes, including job posting, candidate screening, and interview coordination.

• Assist in HR initiatives, such as employee engagement surveys, performance appraisals, and policy development.

Key Skills and Competencies:

• Hospitality Training Expertise: In-depth knowledge of hospitality training needs, with the ability to design and deliver effective training programs that enhance service quality and operational performance.

• MAPAL Proficiency: Advanced skills in using MAPAL for building training programs, tracking progress, and generating detailed reports.

• Communication Skills: Strong verbal and written communication skills, with the ability to present information clearly and interact effectively with diverse audiences.

• Leadership and Coaching: Proven leadership skills to mentor and support employees in their professional development.

• Analytical Skills: Ability to analyse training data, evaluate program effectiveness, and make data-driven decisions to improve learning outcomes.

• Customer Service Focus: Commitment to delivering exceptional service and ensuring that training programs align with the hotel’s luxury standards.

• Organizational Skills: Excellent organizational and multitasking abilities, with attention to detail and the capability to manage multiple training initiatives simultaneously.

• Adaptability: Flexibility to adjust training methods and programs based on evolving needs and feedback.

Requirements for the role:

• Bachelor’s degree in Human Resources, Training and Development, or a related field.

• Minimum of 2 years of experience in learning and development within the hospitality industry, with a focus on luxury service standards.

• Proven proficiency in using MAPAL to develop and manage training programs, track progress, and create reports.

• Strong knowledge of instructional design principles and adult learning theories.

• Excellent presentation and facilitation skills.

• Effective communication and interpersonal abilities.

• Strategic thinking and ability to align learning initiatives with organizational goals.

• Familiarity with learning management systems and technology-driven learning solutions.

• Analytical skills to assess training needs and measure program effectiveness.

• Willingness to work flexible hours to accommodate training schedules and employee needs.