US Sales Director
At Healix, you will be part of a team that works to safeguard’s people’s health and wellbeing in every corner of the world. We offer international risk management and assistance services around the globe.
Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need.
As a result, we have an impressive list of clients – ranging from governments, broadcasters, and NGOs to international corporations and major insurers. As our business continues to experience significant growth, we need more brilliant people to join our team! We are actively looking for a talented and passionate Sales Director to manage our US Sales and Account Management teams.
The role is a remote role, ideally the successful candidate will be East Coast based, with requirement to travel within the US and Canada. The US Sales Director will report to the Commercial Operations Director, based in the UK. Given the seniority of the role and required collaboration with colleagues/clients in different time zones, there will be some requirement to work outside of the standard working hours.
The US Sales Director will lead an existing Sales and Account Management team and develop a strategy to increase market share in the US and Canada while meeting set targets for business growth within the region. This position will lead a team of 6 colleagues, 4 of whom are located on the East Coast with an additional 2 on the West Coast. This role will be responsible for establishing a new business acquisition strategy, designing clear execution plans, utilizing tools to manage the sales process, ensuring quantifiable metrics are in place and collaborating with other internal business partners to accelerate and drive the business. They must understand the range of needs within various industries and be able to highlight appropriate service offerings and value propositions. Leadership skills are required, as this role will work to develop and grow the team while fostering a positive and supportive culture.
This role reports to the Commercial Operations Director (COD) who is based in the UK. This is a unique opportunity and requires a high-performing, influential and entrepreneurial individual with the capability, drive, experience and enthusiasm to deliver across many commercial disciplines.
We are looking for an individual who will form cohesive partnerships in order to promote and deliver Healix capabilities across many disciplines and support our continued development and market presence within the US.
At Healix, our people are encouraged to do things in the best way, not just the way things have always been done. We work hard, and our efforts are rewarded with competitive compensation, great development opportunities and a supportive culture.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
The successful candidate can expect to receive:
a competitive salary, with opportunity to receive commission / bonus
401K
4x weeks holiday plus increments in line with length of service
Additional days leave on your birthday
Life insurance
About the role
Commercial
In partnership with colleagues, work with the COD to develop and deliver the 3-to-5-year US business plan to accelerate significant and sustainable growth.
Present and deliver against the agreed business plan to the COD via a Monthly Business Review Process
Manage a dedicated US budget for travel and expenses and ensure all activity is compliant with the relevant policies and procedures
Sales
Implement initiatives to identify and achieve new business opportunities and maximize existing opportunities through effective account management
Ensure the US Team delivers sales and renewals that are compliant with the TransCo (the Transitional Committee, which establishes processes to ensure a coherent and coordinated approach across the business and territories).
Support opportunities for commercial partnerships/alliances. Work with the VP of Partnerships to prepare and present proposals for partnership opportunities to the COD.
Ensure new business fits our model and supports our market position/perception.
Ensure a sales pipeline that meets the budget requirements and tracking process using Salesforce providing access to up-to-date data, including individual and team dashboards.
Ensure regular reporting on sales performance and account management against budget; report and manage any variance.
Meet or exceed revenue targets and set KPIs to manage the US sales and account management teams.
Work with colleagues and key stakeholders to identify routes to market RFPs/tenders to ensure we are positioned and understood correctly.
Ensure we/the team are approaching realistic and achievable opportunities.
Ensure we are being considered for fitting commercial opportunities.
Ensure our approach meets the audience requirements and expectation.
Oversee all contract negotiations (in collaboration with the UK-based in-house legal team) to ensure agreements are commercially and operationally viable and profitable.
Ensure a completely collaborative and transparent approach to implementation and operational requirements.
Marketing
Collaborate with the VP of Communications and Brand Marketing (US) and other senior leaders to align sales and marketing strategies, ensuring cohesive messaging and positioning in the marketplace.
Support joint marketing and sales plans to drive lead generation, customer acquisition, and revenue growth.
Provide input on the development of marketing content, collateral, and sales tools to ensure they meet the needs of the US sales team.
Participate in regular cross-functional meetings to review progress, share insights, and adjust strategies as needed.
Understand the importance of maintaining our reputation and brand
Ensure market awareness including competitor activities, utilizing ideas where appropriate.
With guidance from the COD and the Marketing team, plan attendance at appropriate industry events.
We are searching for a Sales Director who has...
Strong demonstrable experience in new business sales (end to end process) and account management.
Extensive commercial operational knowledge and experience.
Working knowledge of US laws and regulations, particularly in the assistance field.
Good financial awareness and knowledge.
Experience with Salesforce and ability maximize for daily use and reporting.
IT literate and technically competent in CRM and data analytics to drive sales strategies
Knowledge and experience of:
Commercial travel insurance
Travel risk management
Commercial medical and security assistance
Awareness of Healix competitors
The Sales Director will be
A strong people person with a focus on development, coaching, mentoring, understanding and listening to their team
A genuine and motivational individual with the ability to stimulate and foster healthy relationships within a diverse and inclusive work environment.
A customer-centric approach, understanding US market nuances, and building long-term client relationships.
A highly commercial and forward thinking
A diplomatic disrupter
Academic and highly detailed
Reassuring and confidence inspiring
Able to gauge the audience and tailor accordingly (one size doesn’t fit all)
Ability to create one’s own “professional reputation” and open doors for the team
Entrepreneurial
Sophisticated with the ability to make a healthy impression
Imaginative and creative
Strong and calm
Motivated
A careful and considered listener
We will expect to see experience/evidence of:
Mature and empathetic leadership of a small but diverse team made up of passionate people
Strategically calculated with experience of preparing, achieving and delivering.
An accomplished and experienced sales professional, including sales lifecycle, processes and approaches. Experience and understanding of all aspects of the sales and account management processes.
Experience and ability to creatively work with audiences in order to successfully and financially sell.
Financially aware with the ability to interpret and deliver numbers (a good understating of costs; production and operational costs).
The ability to see beyond immediate requirement
Achievement of financial targets/OTEs/KPIs
Growing and developing business/markets, driving new sector opportunities.
Contract ownership and legal contract negotiations
Technical, able to use and understand technology efficiently and with ease
Proven and successful networker
Excellent public speaker, with an eye-catching and punchy presentation style
A good command of English with the ability to write (communicate) with all audiences.
Comfortable and empathetic with all.
What you will need
Required criteria
- • An accomplished and experienced sales professional, including sales lifecycle, processes and approaches. Experience and understanding of all aspects of the sales and account management processes.
- • Experience and ability to creatively work with audiences in order to successfully and financially sell.
- • Financially aware with the ability to interpret and deliver numbers (a good understating of costs; production and operational costs).
- • Mature and empathetic leadership of a small but diverse team made up of passionate people
- • Strategically calculated with experience of preparing, achieving and delivering.
Professional skills you’ll need for this job opportunity
Establishing Rapport With Clients
Managing a Client Engagement
Motivating Salespeople
Sales Organization Design
Client Relationship Management
Inspiring Others
Developing People
Building Relationships
US Sales Director
All around the world, Healix safeguards people's health and wellbeing.