Front Office Manager
At Trim Castle Hotel, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
We are currently recruiting for the role of Front Office Manager:-
Duties and Responsibilities of the Role:
· To manage and monitor the front office team to ensure all guests receive prompt and courteous service, with support from Assistant Front Office Manager
· Ensuring that any staff on duty follow the required procedures during their shift and delegate tasks to Receptionist at the beginning of their shift
· To complete weekly/fortnightly rosters
· To develop, motivate and carry out one-week reviews, job chats & PDRs appraisals of all Front Office Staff
· To understand and carry out Reservation procedures to the Company standard, and to liaise with Reservations with regards to any book-outs and/or no-shows
· To report any comments, complaints and compliments to the General Manager/Senior Management
· To control and analyse, on an ongoing basis, departmental costs to ensure performance against budgets set
· To perform varied shifts each week to ensure maximum coverage of the department over the course of any stated week
· In conjunction with the Revenue Manager conduct monthly departmental meetings to include a review of procedures and events which warrant special handling and detailed information
About the role
Requirements for the role:
· Minimum 2 years of experience of working in a similar role and/or environment
· A warm, friendly and approachable personality when dealing with fellow staff and guests
· Accurate and efficient cash handling skills
· Strong management/customer service skills
What you will need
Required criteria
- Previous experience as Front Office Manager/Assistant Manager is essential.
- Working knowledge of Front Office Systems, preferably Opera is essential.
- Excellent written and spoken levels of English.
- Excellent interpersonal, organizational and communication skills.
- Management Front Office Service Hotels Reception
Trim Castle Hotel
Welcome to Trim Castle Hotel, a place where history meets modern elegance, located in the legendary Boyne Valley with stunning views of the magnificent Trim Castle.
Trim Castle Hotel is a luxurious 4-star hotel situated in the historic Boyne Valley, offering stunning views of the magnificent Trim Castle. This elegant hotel merges history with modern comfort, providing guests with numerous opportunities to explore ancient sites, enjoy scenic walks, and partake in outdoor adventures along the River Boyne. The hotel boasts a range of accommodations, including elegant suites and guestrooms, along with facilities for weddings, corporate events, and fine dining. Its location and amenities make it an ideal destination for those seeking a blend of history, beauty, and comfort. We employ over one hundred staff members. We know that the hospitality business is all about people and that this includes both the experience of our guests and the experience of our team. The hotel prides itself on its retention of an experienced and skilled team. All employees have an opportunity for further training and further hospitality career development. We offer flexible working hours to our team members.
Working at Trim Castle Hotel offers a unique opportunity to be part of a dynamic team in a luxurious 4-star setting. Employees enjoy a vibrant work environment that blends historical elegance with modern amenities. The hotel's commitment to excellent service and guest satisfaction provides a rewarding atmosphere for career growth and development. Staff members are encouraged to engage with the rich history and beautiful surroundings, making it an ideal workplace for those passionate about hospitality and customer service. Opportunities for professional growth and development are encouraged, with a focus on nurturing skills and talents in the hospitality sector. The diverse range of services offered by the hotel, from events to fine dining, means employees can gain experience in various aspects of hotel management and guest services.
Our benefits
Working at Trim Castle Hotel comes with a range of benefits, including a dynamic and supportive work environment, opportunities for professional development, and the chance to work in a historically rich and aesthetically pleasing setting. The hotel emphasises teamwork and personal growth, offering an enriching experience for those passionate about hospitality.
Vacation, Paid time off
Paid sick days
Retirement plan and/or pension
Flexible schedule
Employee development programs
Employee discounts
Free parking
Cycle to work
Referral bonus
Competitive salary
Preferential room rates
Family and friends rates
Discount in gift shop
Free meals during shifts
Wellbeing Scheme
Work With Charities
Social Opportunities
Employee of the Month
Employee Recognition Scheme
Front Office Manager
Welcome to Trim Castle Hotel, a place where history meets modern elegance, located in the legendary Boyne Valley with stunning views of the magnificent Trim Castle.