This job expired on 17th August 2024
Assistant Restaurant Manager
HEALTH AND SAFETY
To be aware of and adhere to all Health, Fire and Safety Procedures and to remain vigilant to possible risks and ensure that anything of a suspicious nature is reported to management.
MISCELLANEOUS
Maintain high level of Standards, Personal Hygiene, Uniform, Appearance and conduct.
To attend all meetings and training courses requested by your Departmental Manager or Human Resources and Quality Officer.
To continuously seek to improve your department’s efficient operation and standards.
To be fully conversant with the sales function within your departments and to take every opportunity to optimise sales.
To assist with observing security measures for the hotel and report anything that may appear suspicious.
To pass on all lost property to the Accommodation Department.
To ensure all maintenance needs are reported to the Maintenance Supervisor / Duty Manager.
About the role
Job Description: Assistant Restaurant Manager at Loughside Bar and Grill, Lough Erne Resort
Position Overview
We are seeking a dedicated and dynamic Assistant Restaurant Manager to join our team at Loughside Bar and Grill, located within the prestigious Lough Erne Resort. The successful candidate will assist the Management Team in overseeing the Loughside Bar and Grill Restaurant, renowned for its bustling, vibrant atmosphere and elegant surroundings. The role demands a high level of guest care, adherence to company service standards, and the ability to manage and motivate a team effectively.
Scope and General Purpose of the Job
The Assistant Restaurant Manager will ensure all guests are greeted with a friendly welcome and receive the highest standards of guest care and customer satisfaction
Key Responsibilities
- Guest Experience Management
- Ensure all guests receive a warm and friendly welcome.
- Maintain high standards of guest care and customer satisfaction.
- Personalise service to enhance the guest experience.
- Monitor guest feedback and comment cards, identifying key areas for improvement.
- Staff Management and Development
- Supervise and maintain high standards among staff.
- Develop and motivate staff through comprehensive training programs.
- Plan and coordinate staff rosters according to business needs.
- Manage staff attendance and ensure compliance with HR procedures.
- Plan holidays to ensure proper staffing levels are maintained.
- Operational Management
- Oversee the smooth running of the restaurant during shifts, especially in the absence of the Restaurant and Bars Manager.
- Ensure each department is adequately prepared for operations.
- Achieve financial targets and maintain budgetary controls.
- Conduct regular stock takes and ensure accurate recording and reporting of data to the Accounts department.
- Quality and Standards
- Ensure compliance with AA, NITB, and Company service standards.
- Implement and monitor guest care practices.
- Continuously seek ways to improve service standards and operational efficiency.
Criteria
- Minimum of 3 years of service experience in the hospitality industry.
- At least 2 years of supervisory/Management experience.
- Proficient in IT and flexible to undertake shift work.
- Confident and approachable character, with excellent communication and interpersonal skills.
Why Join Us?
- Be part of a prestigious resort known for its exceptional service and vibrant atmosphere.
- Opportunities for career growth and development within the hospitality industry.
- A supportive and dynamic work environment.
If you are passionate about delivering exceptional guest experiences and have the skills and experience required, we would love to hear from you. Apply now to join the team at Loughside Bar and Grill, Lough Erne Resort.
Lough Erne Resort
A WORLD APART Lough Erne Resort, is the ultimate expression in old world heritage and new world luxury. Located minutes from Enniskillen, Irelands only island town, it is easily accessible from Belfast, Dublin, Derry, Donegal and Sligo Airports. Nestled on a 600 acre peninsula on the breath-taking Fermanagh Lakes, its 120 Luxury Rooms & Suites, offer stunning panoramic views from almost every vantage point. The Resort features two championship golf courses, including The Faldo Course, The Academy, The Thai Spa, 6 Conference & Meeting Rooms, a variety of innovative Dining experiences from our talented culinary team led by acclaimed Executive Head Chef Stephen Holland, combined with the adventure playground that is the Great Outdoors. Any stay at Lough Erne Resort guarantees the perfect combination of relaxation, adventure, fine food, delectable drinks and the warmest Fermanagh welcome. The resort team will work with you and your clients to curate event solutions and experiential programmes for our luxury Golf, Incentive, Meetings & Group travel products set against the incredible backdrop of the Fermanagh Lakes.
Careers at Lough Erne Resort At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills. Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first Need and Anticipation: The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times The Best Working Conditions: We believe in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.
Our benefits
You can expect excellent training and career development opportunities at Lough Erne Resort