Administrator - part time
We are recruiting an Administrator in our Government team. The job title will be Clearance Coordinator. This is a part time role, 21 hours per week at £24,000 - £25,000 Full Time Equivalent.
Main purpose of the role including responsibilities:
Be an expert in leading the clearance service.
Take responsibility for the non-medical aspects of the One HMG medical clearance applications from enquiries via the main inbox through to completion of outcome paperwork with support from line manager and Operations Managers, clearance nurses and others in the team as needed.
Keep up to date on all aspects of clearances – e.g. how the hub can help people upload information; which locations need additional input (such as hostile locations); what the hub warnings mean to ensure those going overseas are provided with the right information (e.g. zika letter, air pollution letter)
Leads on the liaison between team members and PAGS, RPS to proactively obtain and maintain key information, recognising where the gaps are and seeking answers.
Take responsibility for the agenda to ensure clearances are handled in line with KPIs.
Keep accurate and up to date records so that next steps are clear to the member, the team and the PAGs .
Answer telephone queries from clearance applicants, their managers, external clients and key stakeholders and make accurate, relevant appropriate notes in case files.
Be a role model for other team members and lead by example.
About the role
Requirements, background, skills (hours, travel etc.) –
Ability to work well in a team and take responsibility for the areas of the clearance service that are non-medical.
Excellent Oral Communication Skills, Excellent Written Communication Skills, Attention to detail, Organisation, Time Management, Prioritisation, Results Driven
Have enthusiasm and self-motivation to take a positive approach to solve the issues that are current and emerging with the clearance service
Ability to liaise effectively, and problem solve issues related to clearances with all internal staff, the wider Healix group, clients and members.
Ability to work calmly under pressure and escalate issues to managers for early resolution.
Ability to be adaptable and proactive in managing the workload on the day.
Ability to review data to help inform how things are working and the ability to look at doing things differently to improve our process.
Ability to keep accurate records.
Have an awareness of the different posting locations, the challenges and services available.
Ability to spot gaps in information and use it to build on our information management.
Be adaptable to changing work demands.
Be confident taking and making telephone calls.
One year post probation experience in overseas healthcare assistance
Experience in handling medical clearances required.
What you will need
Required criteria
- Excellent communication skills
- Ability to liaise effectively, and problem solve issues related to clearances with all internal staff, the wider Healix group, clients and members
- Adaptable to changing work demands
- Experience in handling medical clearances
Desired criteria
- Awareness of the different posting locations, the challenges and services available
Healix
All around the world, Healix safeguards people's health and wellbeing.
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Our benefits
Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Opportunity to travel
Casual dress
Cycle to work
Open office
Competitive salary
Life insurance
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Hybrid Working
Administrator - part time
All around the world, Healix safeguards people's health and wellbeing.