Leisure Club Manager
Job Title: Leisure Club Manager
Department: Leisure Club
Reporting To: Resort Manager
Primary Job Purpose:
£28,000 pa Based on Experience
An exciting opportunity has arisen for a Leisure Manager to manage our Club, by handling the daily operations, such as hiring, training, and scheduling staff members, planning fitness programming, checking exercise equipment, and ensuring the safety and cleanliness of the Club. The Leisure Manager will be responsible for ensuring top quality customer service is offered to all members and guests at all times, and will also have the responsibility of attracting and retaining new and existing members.
About the role
Roles and Responsibilities:
To achieve high levels of member satisfaction monitored through member retention, ongoing feedback, and an annual survey
Management of plant room and procedures to ensure facilities are always available
To exceed all membership sales targets
To control all costs relating to the operation of the Health Club within budget focussing particularly on payroll, maintenance, marketing and consumables
To ensure the business is safe and clean at all times and that health and safety records are up to date
To be responsible for managing the Fourth for inputting staff rotas and managing/administering working hours.
To deal with all member feedback related to the Club.
To lead, support and motivate Reception and Leisure Team and make sure all are fully trained to do their jobs effectively, as well as ensuring all staff training in all areas is up to date.
To work a variety of shifts in accordance with the business needs
To liaise with external contractors to ensure the facilities are always available.
To provide great customer service for all members and guests, focussing on the greeting at reception, and the implementation of a membership retention programme
To be accountable for all aspects of Club operation.
To delegate management responsibility appropriately to other members of the management team in your absence
To drive the departments to consistently achieve all financial targets on a monthly basis
To oversee an effective, daily cleaning programme
To work closely with the Marketing team to produce and implement a strategic marketing plan for the Club
To work closely with the Accounts Department regarding membership subscriptions (monthly Direct Debits and annual)
To have a good working knowledge of the Club computerised system.
To proactively work with other Department’s within LQ Resorts, i.e. Spa, Marketing, Accounts, Hotel Reception, Bar and Restaurant, HR etc to deliver a streamlined service throughout the resort.
As HOD to attend all meetings and training programmes as requested by the Resort Manager and/or Directors.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Keys Skills:
Excellent people and customer service skills
Excellent organisational skills
Ability to work on own initiative and to deadlines
Ability to work as part of a team
Flexibility and adaptability
Current National Pool Lifeguard qualification
Current First Aid at Work Qualification Level 3
REPS Accredited fitness qualification Level 2
PWTAG Pool Plant Operation qualification Level 3
Previous management experience of a Health Club
Working knowledge of computerised Health Club systems (Premier Core preferrable
Degree or equivalent level qualification
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals
Free gym membership
Access to wellness programmes
Share of Resort’s service charges on monthly basis
Extra days holiday after 2 years
Skills required
Ability to work to deadlines and sales targets
Able to work within set budgets
High standards of presentation, organisation and cleanliness
Great attention to detail
Excellent standards of Customer Care
Excellent time management and organisation skills
Excellent communication, both written and verbal
Reliable and able to work under pressure.
Able to lead a team
Able to provide clear instruction, with problem solving skills
Flexible approach to work
Thrives on routine daily tasks
Successful in sales
Attitude
Polite and friendly
Welcoming
Patience with new learners
Helpful to guests requiring assistance
Respectful
What you will need
Required criteria
- English GCSE grade 4/C or above
- Maths GCSE grade 4/C or above
- Current National Pool Lifeguard qualification
- Current First Aid at Work Qualification Level 3
- REPS Accredited fitness qualification Level 2
- PWTAG Pool Plant Operation qualification Level 3
- Up to date Health and Safety Training
- Experience of working in fitness and leisure
- Experience of working in sales environment
- Working and up to date knowledge of all types of gym equipment
- Experience of working with Membership Programmes
Desired criteria
- Knowledge of hotels industry
- Willingness to undertake further training.
- Previous management experience within Leisure/Fitness Industry
- Degree or equivalent qualification
LQ Resorts
LQ is a family run, collection of quality destination led Hotel Resorts.
About Us Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline. Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside. Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces. Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Why LQ Resorts ? Our Company LQ is a family run, collection of quality destination led Hotel Resorts. Its family ethos, values and vision are well known to those who choose to spend their quality time with us. LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event. A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence. Our Values To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence. To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with. To encourage our team to contribute to excellent working conditions Our Employees Are a vital part of LQ Resorts . Supporting our team’s physical and mental health Providing free gym membership Delivering employee recognition programmes to reward hard work and effort. Creating an environment that supports the development of skills, knowledge, qualifications and career progression Discounts across all Resorts, to encourage leisure time
Our benefits
At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.
Vacation, Paid time off
Retirement plan and/or pension
Flexible schedule
Employee development programs
Employee discounts
Gym membership or wellness programs
Free parking
Competitive salary
Preferential room rates
Discount on meals purchased
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Leisure Club Manager
LQ is a family run, collection of quality destination led Hotel Resorts.