Nurse
About the Role:
We are seeking experienced nurses to join our team in a dynamic, diverse and fulfilling role. This presents an exceptional chance for nurses to transition from the rigors of a clinical setting to a UK office-based position, all while continuing to apply their invaluable nursing expertise. This is a role where no two days are the same. The role offers the opportunity to undertake flight nursing.
Position Overview
Working as part of the Medical Assistance team, the Medical Case Manager role includes:
The provision of a Monday-Sunday nursing service providing an efficient, cost effective and clinically appropriate service to Healix clients.
Management of all new and ongoing emergency medical assistance, claims, and repatriation cases working with co-ordinators and the wider organisation using problem solving expertise
Provision of non-diagnostic medical advice directly to policyholders and Medical Helpline clients
Providing clinical input to the OH team in the medical assessment of individuals pre-deployment utilising knowledge to reduce risk to those overseas
Be a point of escalation to use your expert nursing knowledge for any patient, client, team member or overseas clinician providing the direct care
Provision of emergency airline employee health services
Checking equipment on return from repatriations and air ambulances and ensuring sufficient supplies are available to manage the repatriation workload.
Key relationships:
Healix doctors; HMS repatriation coordinators; Medical Assistance coordinators; Healix' Government nursing team; New Zealand nursing and repatriation coordinator teams; Healix Security Services team; airline employee health teams; overseas medical teams; airline medical clearance departments; suppliers and other departments within the Healix group. Global Medical Arrangement Team, and wider OH teams, Clients
This is a full-time, hybrid position. There are three 12-hour shifts between 8am and 10pm, Monday to Sunday shifts, including bank holidays. We are a 24/7 Global Health operations team so occasionally some additional flexibility is required (the nights are covered by the New Zealand team).
About the role
About You:
Registered General Nurse, with a current NMC pin.
Ideally 4 years recent acute care nursing experience, including several years’ experience within a critical care area or similar (e.g ICU/A&E/HDU/CCU/acute surgical nursing).
Prior experience in clinical case management is advantageous.
Exceptional telephone etiquette and technical proficiency, including proficiency in MS Word, Excel, PowerPoint, and databases.
Some elements of the role would suit nurses with broader travel health/cruise ship nursing as well as:
Military Nursing
Public Health/Travel Health Nursing
Humanitarian/NGO work
Demonstrate adeptness in identifying critical medical issues and promptly escalating them for appropriate case management.
Excel under pressure within a fast-paced environment, displaying adaptability and empathy.
Communicate effectively in written and spoken English, exhibiting strong communication skills.
Proficiency in additional language(s) is advantageous.
Enjoy working in a collaborative team in a professional business environment, making clear plans both short and long term for patients
What you will need
Required criteria
- Hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.
- We require basic IT skills along with excellent written and verbal communication skills
- Ability to work within a team environment as well as directly with clients
- Be able to work independently in order to plan and manage their caseload.
Desired criteria
- Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.
Healix
All around the world, Healix safeguards people's health and wellbeing.
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Our benefits
Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Opportunity to travel
Casual dress
Cycle to work
Open office
Competitive salary
Life insurance
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Hybrid Working
Nurse
All around the world, Healix safeguards people's health and wellbeing.