Junior Security Coordinator - Africa Region
We are recruiting a Junior Security Coordinator to join our Global Security Operations Centre based in Esher.
Healix provides a comprehensive, integrated, global assistance offering to support the medical, security and travel assistance needs of business travellers, expatriates and local nationals wherever they may be located globally. Our services fall into three categories;
· Risk Intelligence
· Security Assistance
· Risk Management Consultancy
At the centre of our security services is the Global Security Operations Centre (GSOC). Operating 24/7/365, the GSOC is staffed by a specialist team of security professionals and crisis management experts who are highly practiced in the risks associated with global travel. They provide clients with timely, relevant, actionable intelligence and advice using cutting-edge technology to provide location specific insight and monitoring of incidents.
We work with our clients to help evaluate the security risks their global operations face, providing advice on minimising those risks and guiding them through the process of building a safer and more secure environment for their employees, project, personnel and site facilities. Providing access to highly specialist consultants with local knowledge and experience of challenging environments, we help clients develop risk mitigation plans appropriate to the level of risk acceptable to them.
Our ideal candidate:
Skills
Knowledge of political and security issues, with a preferred expertise in Africa.
Excellent written and verbal communication skills.
Experience in writing high-quality security information for an English-speaking audience. Preference will be given to candidates with working proficiency in a second regional language.
Willingness to work outside of normal duty hours, in support of security operations.
Required Experience
Preferred one year proven operational experience in security and/or international relations: military, government/civil service, police, NGOs, corporate security.
Experience of risk management, security planning, logistics, client facing roles and crisis management.
Experience of operating in an international context (postings, exchanges or employment within a foreign multinational company).
Relevant undergraduate qualification in International Relations, Security Studies or other regional specialism.
Travel/Hours
Travel dependent on business needs.
Willingness to work outside of normal business hours, in support of operations.
Character
Excellent interpersonal skills and experience of working in a small team environment.
Well organised with demonstrated ability to multitask and work to deadlines.
Honest individual who is loyal to their team and enthused by the opportunity to be part of a frontier business.
Ability to remain calm and resilient under pressure and follow protocol with a high attention to detail.
Effective communication skills.
Understanding of client needs and unwillingness to compromise on quality.
Career Development:
This post will offer opportunity for development as we expand our Risk Management business.
In addition to full training being provided for the role, the successful candidate will also have the opportunity to undertake a highly comprehensive Crisis and Security Risk Manager training programme, specifically designed to develop your security manager skills, competencies and undertake professional qualifications.
The post is a stepping-stone to becoming a Regional Security Coordinator (RSC) and delivering consultancy projects.
About the role
Key activities/main duties:
The JSC supports the EMEA GSOC in ensuring the delivery of consistent, high-quality operational security services.
Accountabilities include (but not limited to):
Security Operations
Support the ‘security desk’ and handle security advice and assistance cases (telephone/email) to travellers, expatriates and corporate security/risk managers.
Ensure clients’ cases are managed in a timely and professional manner; capture relevant notes and documents in accordance with business rules.
Support security operations team during security escalations across all regions and ensure strict adherence to escalation protocol.
Provide ‘Critical Watch’ service to subscribed clients affected by Level 4 incidents. Offer telephonic and email advice, and escalation support where required.
Become familiarised with client-specific protocols, their operational footprint and the ‘cheat sheets’.
Participate in an Incident Management Team (IMT) during escalated situations, evacuations and security operations. Work outside of regular hours, until the standing down of the IMT.
Assist in the development of security operational capability across the five regions, with an Africa focus. Take responsibility for asset due diligence across all regions.
Provide operational and logistical support to internal staff and contractors engaged on assistance or consultancy tasks on Healix’s behalf.
Risk Intelligence
Cover Global Incident Monitoring on weekend shifts and during the week where support is required by the Africa Global Threat Analyst (GTA).
Collaborate with the Africa GTA and author weekly forecasts and ad-hoc complex reports for distribution to platform subscribers.
Colleague & Stakeholder Engagement
Work closely with Global Threat Analysts (GTAs) to maintain awareness of the regional security situation and contribute operational advice to security and risk intelligence output produced by the Global Intelligence Centre (GIC) when required.
Engage with wider Healix stakeholders including, but not exclusive to, Healix medical, projects and business development colleagues
Career Development:
This post will offer opportunity for development as we expand our Risk Management business.
In addition to full training being provided for the role, the successful candidate will also have the opportunity to undertake a highly comprehensive Crisis and Security Risk Manager training programme, specifically designed to develop your security manager skills, competencies and undertake professional qualifications.
The post is a stepping-stone to becoming a Regional Security Coordinator (RSC) and delivering consultancy projects.
What you will need
Required criteria
- Relevant undergraduate qualification in International Relations, Security Studies or other regional specialism.
- Experience of operating in an international context (postings, exchanges or employment within a foreign multinational company).
- Knowledge of political and security issues, with a preferred expertise in Africa
- Excellent written and verbal communication skills.
- Willingness to work outside of normal duty hours, in support of security operations.
Healix
All around the world, Healix safeguards people's health and wellbeing.
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Our benefits
Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
Health insurance
Vacation, Paid time off
Retirement plan and/or pension
Office perks
Employee development programs
Employee discounts
Gym membership or wellness programs
Opportunity to travel
Casual dress
Cycle to work
Open office
Competitive salary
Life insurance
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Hybrid Working
Junior Security Coordinator - Africa Region
All around the world, Healix safeguards people's health and wellbeing.