This job expired on 31st July 2024
Strategic Account Manager
ROLE: Strategic Account Manager
DEPARTMENT: Client Services - Account Management Team
LOCATION: Folkestone, Kent, UK (The candidate will need to be based in the UK as they will be required to visit our office in Folkestone for training/team days/client meetings. This is a hybrid role with a minimum of three days a week in our office.)
DURATION: Permanent, Full Time
PACKAGE: £27,501-£40,000 DOE
Are you looking for your next career opportunity as an Account Manager in the digital marketing industry? Sleeping Giant Media is a multi award winning business with clients across the UK and Europe, and we’re looking for an Account Manager to join our Giants and help take us to the next level!
Why consider Sleeping Giant Media? To Awaken Potential... Yours, our Giants and our Clients! That’s our mission.
Would our ambition to develop an incredible working environment committed to Health & Wellbeing, Diversity, Flexibility, Inclusivity, Excellence, Community, and Sustainability inspire you?
And finally, would you love to be part of the team of Giants that achieves our Times Top 100 Employer status, an industry-leading Employee Net Promoter Score and our Carbon Negative Commitment?
If the answer is yes, and you feel that this specific role is right for you, then we want to talk.
You should expect all the usual benefits, unlimited holiday, health plans, cash plans, paid sick, flexible working, etc…But most importantly, the flexibility, support, and encouragement to develop your own career are in line with our mission to Awaken Potential.
Overview
The successful candidate will be a strategist, a Sleeping Giant Media brand ambassador, a powerful relationship manager and an effective project manager. You will lead, develop and understand digital strategies for our clients, and ensure they are delivered to an exceptional standard by working effectively with all teams in the department. You will be capable of communicating Search (SEO/PPC/Content) related material to a high level. You will be responsible for a portfolio of clients' accounts across multiple industries. You'll be responsible for a team of strategists to help grow them into future strategic account managers themselves.
About the role
The Role:
Translate clients' business goals into a clear strategy using our model which considers our holistic approach as well as identifies KPIs so we can measure success.
Oversee external KPI targets and ensure they are met monthly, being accountable for performance.
Collect and analyse metrics to provide actionable insights to clients and internal teams. Ensure that the strategy is correct and that the tactics deployed by the full client team are moving the needle using every channel available.
Client communication from team recommendations to requests from the clients themselves, ensuring they meet best practices and align with their digital strategy and goals.
Create strategic digital roadmaps to achieve buy-in with client contacts at all levels from C-suite stakeholders to digital marketing executives.
Deliver Business Reviews that consider opportunities for cross-channel collaboration.
Regularly meet with clients in person.
The Person:
A passion & aptitude for Digital Marketing.
You expect excellence in every interaction between SGM and our clients.
Results-driven.
Google Analytics & Google Ads certified.
Experience using Google Analytics, Google Ads, Screaming Frog, SEMRush, AWR and Google Search Console.
Exceptional communication and presentation skills.
Proven organisational skills, allowing you to plan and present detailed proposals and deliver campaigns on time and within budget.
Proven track record managing client requirements. This includes both planning and managing multi-disciplinary campaigns, and also ad-hoc work.
A team player, happy to collaborate with the rest of the team to create multi-discipline campaigns.
Can support the creation of sales collateral as required & attend relevant pitch meetings.
We’re not in for the hard-sell, we’re after someone who will provide solutions to businesses and individuals in a consultative manner, always looking for the best fit.
The Team:
The Client Services Team is made up of people from different walks of life, who all share the common goal of exceeding expectations for their clients. They are responsible for designing unique and highly technical strategies for their clients to achieve higher levels of engagement and ROI through search engine optimisation and paid search.
We are a dedicated bunch of people in multiple phases of growth. Some have years’ experience, some are starting out in their journey. They collaborate with the wider client team on our One Team approach, this ensures we are driving growth for all our clients; our strategy is always client first. The team all want to thrive in their environment, drive the business forward, and deliver an excellent service for their clients.
Together:
The company itself started in 2008, and part of that success is through our values - we all have to wear CAPES. That is, we have to be a great Communicator, Accountable, Positive, Effective, and Self-Aware. To celebrate our Giant heroes, we make sure everyone is well taken care of.
Benefits:
Quick decision making from management
Supported Autonomy in the role
Flexible Working
Healthcare cash plan, including money back on dental, optical, and other services, referrals, and 24/7 access to both doctors and counsellors
Shopping discounts and cashback
EAP
Free lunch, drinks, fruit and snacks in office
Vibrant Office - games, bar, sports tables
Regular training, conferences, external training
Social days & nights out
Pension (salary sacrifice)
Christmas and Summer Parties
Involvement in charity
Birthday off
Financial advice support
Additional benefits after probation:
10 days paid sick
Unlimited Holiday
We welcome people from all walks of life, so if you’d like us to make any adjustments for you to be able to take part in our recruitment, just let us know.
The candidate will need to be based in the UK as they will be required to visit our office in Folkestone for training/team days/client meetings. This is a hybrid role with a minimum of three days a week in our office in Folkestone, Kent.
PLEASE NOTE: Our interview process will involve getting in touch with you over email - never WhatsApp. And we will never ask for any payment or payment information from you. If in doubt, just get in touch!
NO RECRUITMENT AGENCIES PLEASE
What you will need
Required criteria
- Google Analytics & Google Ads certified
- Experience using Google Analytics, Google Ads, Screaming Frog, SEMRush, AWR and Google Search Console.
- Proven ability to manage a team
- An excellent grasp of mathematics and basic statistics
- Both written and spoken English to a high standard
- Prioritisation, time and workload management
- Evidenced passion for working in the digital marketing industry essential
Desired criteria
- Informal or formal qualifications preferred, but not necessary
Sleeping Giant Media
We’re looking for driven, passionate, and knowledgeable individuals. If you’re just starting on your journey, you need to want to learn, to put in the effort, and to recognise opportunities. If you’re already on your career path, you need to be good at what you do, and want to help others in their journeys! But above all, you’ll need to wear CAPES - That is, you have to be a great Communicator, Accountable, Positive, Effective, and Self-Aware. This world is all about growth, and you’ll be no different.
In a nutshell, Sleeping Giant Media is a unique collective of highly skilled and dedicated people who support one another to achieve fantastic heights of both professional and personal growth. We want our people to feel valued, empowered, confident (and competent), and above all - like a Giant! Be a part of a team that, in the words of Nikki “doesn’t have a mean person among them - and I’ve been looking”, somewhere that "People and Culture" are not just words, but a living organism, and where you’ll be lambasted if you like egg sandwiches (Just ask Ben A).
Our benefits
Our Giants are given above and beyond what you could expect from an office job. Yes, we have the free drinks and snacks, and you’ll learn more about our office, but it’s more than that.